[Evrc0002Participant]

Dear Support,

I am having a problem with Gravity forms working with the X-theme when I have woo commerce activated. I am running the latest version 4.0.7 of X theme and version 4.3 of WordPress. Below is a list of my active plugins.
Active Plugins (5)
Gravity Forms by rocketgenius – 1.9.13.12
Cornerstone by Themeco – 1.0.5
WooCommerce – Gravity Forms Product Add-Ons by WooThemes – 2.9.9
WooCommerce by WooThemes – 2.4.6
WooThemes Helper by WooThemes – 1.5.9

I have already tested the entire setup as is with the twenty fifteen theme and it all works fine together. I am pasting below a copy of the email support I got from Gravity Forms regarding the matter.

Hi Eugene,

I’m afraid we aren’t familiar with the theme you are using. If you are unable to create/edit forms then that indicates the theme is including scripts on the Gravity Forms admin pages which are causing JavaScript errors. Themes and plugins should only include scripts on pages which need them, to prevent issues like this. I’m afraid you will need to contact the theme developer so they can fix how they are including their scripts.

I need help with this because on my site I need to use gravity forms as well as woo commerce to work a customer order form and incorporate e-commerce products we sell on the site through woo commerce. the website URL is http://www.mysynergia.com and is currently underconstruction. If you need to access the website to work any updates or inspect code to determine the source of the problem then I will be happy to provide that information in a follow up post. Thank you for your time and help in this matter.

Eugene

[RupokMember]

Hi there,

Thanks for writing in! I am not sure what’s the actual issue as you didn’t mention it yet. Would you please clarify what’s going wrong there?

Also would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Evrc0002Participant]

This reply has been marked as private.

[RadModerator]

Hi there,

Since I can’t make changes or test since it’s live, would you mind providing a video recording on how we could reproduce your issue? I’m really afraid to apply tests when you’re not allowing it since it’s live.

Thanks!

[Evrc0002Participant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

What you have experience is because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

To increase your WP memory limit, please follow the instructions here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

When you activate WooCommerce, please go to WooCommerce > System Status. You will see the warning message from there. Your PHP version needs to be updated also.

Please let us know if this works out for you.

[Evrc0002Participant]

Thank you very much, I am pleased to let you know that it did indeed fix the problem and I seem to have no issues with creating and editing forms with both X-theme and Woo Commerce enabled.

Thank you again for all the help!

[RupokMember]

You are welcome!

Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!

[Author]

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