[Lance BParticipant]

This is a character encoding thing re the metatag or something? We haven’t changed anything, what are we doing wrong? Thank you…

[RupokMember]

Hi there,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything. Also clarify where you are getting this.

Cheers!

[Lance BParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi Lance,

The icons are showing up fine on my end.

http://screencast.com/t/uBmH2emIK

http://screencast.com/t/yndgF0QbF

Can you confirm if this is still an issue.

Thanks

[Lance BParticipant]

No – those are images in art – look at actual text like down the page here:

https://www.advancedbiology.com/skin-health/

They are definitely appearing scrambled on android devices, lots of complaints.

[ZeshanMember]

Hi Lance,

Thanks for writing back!

I have checked your site again and it seems you have added those characters directly in to the page. When you insert these characters directly, they sometimes may not work on all devices depending on the browser support.

Please try using their HTML unicode representation instead. So for instance:

Unicode for © would be: & copy; (no space in between ‘&’ and the ‘copy;’)
Unicode for † would be: & #8224; (no space in between ‘&’ and the ‘8224;’).

Thank you!

[Author]

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