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Archive / Fragment identifier (hash beside the URL) doesn't work with X Theme
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  • April 29, 2016 at 2:37 pm #906090
    junglescout
    Participant

    Hello,

    I’ve this website has many buttons that points to the pricing table.

    The pricing table has ID with “pricing”, and the buttons points to that fragment with URL #pricing

    If you clicked to the sign up button, or getting started button, nothing happens! I’ve other website with X theme and everything is OK. Is there any problem here? Maybe a conflict with the modal or something like that?

    If you moved directly to the URL with the hash, sometimes it works as well.

    Thanks,
    Jungle Scout

    April 30, 2016 at 7:12 am #906870
    Christopher
    Moderator

    Hi there,

    Please add ‘pricing’ id to section #6 and remove the id from raw content element.

    Hope it helps.

    April 30, 2016 at 5:09 pm #907274
    junglescout
    Participant

    Hello,

    Thanks for your reply! I did that, but nothing changes, could you please take a look:
    http://junglescouter.wpengine.com/

    I see it works fine on Firefox, but not in chrome.

    Print screen:
    http://screencast.com/t/QLYfP5xG

    Not sure what’s the problem?

    EDITED:
    ** My colleague says it works with her, does it work with you on Chrome? I’ve Chrome version 49.0.2623.112 m (64-bit) **

    May 1, 2016 at 6:17 am #907714
    Christopher
    Moderator

    Hi there,

    No, it doesn’t work on chrome.
    Please enable ‘one page navigation’ menu for this page, you can do this under cornerstone settings tab/x settings.
    If you need further assist, please provide us with login credentials in private replay.

    Hope it helps.

    May 1, 2016 at 8:11 am #907826
    junglescout
    Participant
    This reply has been marked as private.
    May 1, 2016 at 11:56 am #908055
    Rupok
    Member

    Hi there,

    Thanks for writing back. It seems you have some errors on your console that might causing the issue.
    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Also make sure you are fully updated (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    May 1, 2016 at 12:17 pm #908071
    junglescout
    Participant

    Hello,

    Actually that didn’t help 🙁

    I deactivated all plugins, no errors on console…once I stopped the JavaScript, all buttons work! I’m not sure what is causing the problem, and why the buttons need JavaScript to work fine?

    I’ll try to investigate on this more deeply.

    Thanks!

    May 1, 2016 at 9:18 pm #908436
    Rad
    Moderator

    Hi there,

    Sure, please let us know. Do you have any custom javascript?

    Thanks!

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  • <script> jQuery(function($){ $("#no-reply-906090 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>