[davezParticipant]

Hi there, I just downloaded the updated theme, and now the fixed header is no longer fixed, and the dropdown menu won’t drop down. The problem is occurring in browsers as well as on mobile devices. I looked through the knowledge base, tried a few of the solutions, but still no luck. If you wouldn’t mind having a look, it would be greatly appreciated.

http://totecentral.com

[DarshanaModerator]

Hi there,

Could you please try clearing your cache and check, fixed header is working on our end.

To add a drop down menu items, head over to Appearance -> Menus and then select the menu you want to edit (Eg: Primary menu). Then once you add the menu items, you can drag them to the right side to make them a sub menu and it will work as a drop-down. Please refer to the screenshot here (http://screencast.com/t/4fm3xIvw).

Hope that helps.

[davezParticipant]

Sorry, maybe I needed to be more clear. If any of the browsers I’ve used to view the site, are large enough to see the primary menu, the fixed header works fine. When the browser is made smaller to the point where the primary menu turns into the drop down button, like it is on mobile devices (the square with the three lines), the header is no longer fixed, and the menu will not open. Try it on a mobile device and you’ll see what I mean.

Thanks,

Dave

[ZeshanMember]

Hi Dave,

Thanks for writing in!

Yes, by default the fixed header functionality is disabled for mobiles devices. However, if you want to keep the fixed header functionality on mobiles too, please add following code under Custom > CSS in the Customizer:

@media (max-width: 979px) {
   .x-navbar-fixed-top, .x-navbar-fixed-left, .x-navbar-fixed-right {
       position: fixed;
   }
}

Hope this helps. 🙂

Thank you.

[davezParticipant]

Hi thanks for getting back to me, and for the information about the header, but still the nav menu will not open on mobile, or at a reduced browser size. I click the button and nothing happens. It works properly on my other sites, so I’m not sure what’s wrong this time.

Dave

[RadModerator]

Hi Dave,

Weird, it’s not even toggling to collapsed. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[davezParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi Daves,

Thank you for writing in!

Upon checking, if seems you don’t have X Shortcodes plugin installed in your website. As this is a required plugin bundled with the theme, please install it to fix these issues.

It seems you have already validated your theme so you can simply go to Addons > Extensions and install Shortcodes plugin (see: http://prntscr.com/5fnxpz).

Hope this helps. 🙂

Thank you.

[davezParticipant]

Awesome, thank you!

[RadModerator]

You’re welcome Davez!

[Author]

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