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  • April 25, 2016 at 1:13 am #898138

    kudinenko
    Participant

    Hello,

    we had domain1.com site when we bought X theme and activated it on the site. Later we decided to change domain name from domain1.com to domain2.com and made all required changes on the site, but we hadn’t made any changes in the license manager in our account on theme.co, so the purchase code has been assigned to old domain1.com. We figured out that something went wrong when all auto-updates stopped working. So I went to license manager, removed domain1.com and added domain2.com to the license. Unfortunately it didn’t help and all updates doesn’t work anymore.

    What we are doing wrong? How to restore auto-updates on the site?

    April 25, 2016 at 10:28 am #898788

    Rupok
    Member

    Hi there,

    Thanks for writing in! Kindly revoke the license from your site and re-validate it with your purchase code. If you don’t get update notification after that then check update from Dashboard > Updates . If you still can’t see the notification then try updating the theme manually.

    Cheers!

    April 28, 2016 at 12:12 am #903535

    kudinenko
    Participant

    Thanks Rupok!

    I had tried it before created this thread, but unfortunately it didn’t help. I have attached a screenshot where you can see what happens when I click revoke link. As you can see there a notification appears and says that license has been revoked, but nothing changed if I refresh the page. I still see that my site is validated. Please, advice.

    April 28, 2016 at 9:08 am #904164

    Rubin
    Keymaster

    Hey There,

    Can you provide me with the WordPress admin login credentials so I can take a look. Thank you!

    June 3, 2016 at 4:46 am #1023903

    kudinenko
    Participant
    This reply has been marked as private.
    June 3, 2016 at 8:17 am #1024142

    Joao
    Moderator

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    thanks

    Joao

    June 3, 2016 at 8:52 am #1024202

    kudinenko
    Participant
    This reply has been marked as private.
    June 3, 2016 at 7:14 pm #1024903

    Rue Nel
    Moderator

    Hello There,

    There is a JS error on the page when you try to revoke the license. Would you mind providing us the url of your ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    June 4, 2016 at 12:34 am #1025303

    kudinenko
    Participant
    This reply has been marked as private.
    June 4, 2016 at 6:24 am #1025544

    Thai
    Moderator

    Hi There,

    I was able to revoke your current license.

    Please try to validate your site again.

    Regards!

    June 4, 2016 at 12:51 pm #1025807

    kudinenko
    Participant

    Thanks Thai, but i still see the site is verified and I still can’t revoke license to revalidate it… what am i doing wrong? 🙁

    June 4, 2016 at 2:35 pm #1025878

    kudinenko
    Participant

    Ok, i manually upgraded the theme and now it looks like my license has been revoked. But i still can’t re-validate it… 🙁

    June 4, 2016 at 3:17 pm #1025892

    kudinenko
    Participant

    Further investigation reveal following exception during verification process:

    [04-Jun-2016 20:15:31 UTC] PHP Fatal error: Call to undefined method TCO_1_0::check_ajax_referer() in .../www/wp-content/themes/x/framework/functions/global/admin/addons/modules/class-addons-validation.php on line 41

    Do you have any idea why it happens?

    June 5, 2016 at 3:53 am #1026398

    Rue Nel
    Moderator

    Hello There,

    I have reinstalled your WordPress and also updated Cornerstone to the latest version. After that, using a test license code, I have validated your site successfully. Now I want you to revalidate it again using your own license code. Please do the following:
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    June 5, 2016 at 8:44 am #1026601

    kudinenko
    Participant

    Thanks a lot! It works now!

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