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Recently a client purchased a new all in one Touch Screen computer, 27 inches. When the client navigates to their own website on the computer with Firefox, the website is treated like a tablet. They get the mobile menu at the top instead of the normal desktop menu. The video banner bar is also treated like it’s on a tablet, so the placeholder image appears rather than the video.
After discovering this issue we tested on a second large all in one touch screen computer and came up with the same issue on Firefox. Chrome & Edge do not exhibit this issue.
Looking for assistance to make sure that the site is treated like desktop instead of like a tablet. I know this is an odd one, but given more consumers are getting larger touch screens I’m hoping to find a way to resolve the issue.
The website is http://frameandi.com/
Thanks in advance for your help.
Hi there,
Thanks for writing in.
It’s the common issue with hybrid devices. Mobile devices are usually treated by touch feature and desktop with screen resolution. Now, a desktop has 1280px screen resolution with touch feature, but tablets have 1280px screen resolution too (due to DPI and retina) and touch feature. Basically, they are the same, a desktop is usually detected by screen size, but since mobile devices of today can surpass desktop screen resolution too then what’s left with the detection is by touch feature. Now it comes a desktop with touch feature.
We’re currently looking into it, to see what alternatives we could add. If only the detection by mouse device is possible through javascript/css then it will be easy to fix, since X theme responsive feature is based on css and javascript.
Thanks!
