[alainfilionParticipant]

Hi!

I’m trying to use the Fira Sans Google font from the “Typography” section but all text disappear as soon as I select this font. All other Google fonts work perfectly.

Can you help me out? Thanks!

[Prasant RaiModerator]

Hello There,

Thanks for writing in!

Could you please provide us with your website URL so we can take a closer look?

Thanks.

[alainfilionParticipant]

This reply has been marked as private.

[LelyModerator]

Hi There,

Thank you for the URL. Can you clarify which text disappear? The font is loading properly when I check.
See this:http://screencast-o-matic.com/watch/cDXTfsQib2

[alainfilionParticipant]

This is the text, the problem must be from my side…

From here it’s just grey on grey text, I can select it though.

I’m using the latest Chrome.

[FriechModerator]

Hi There,

What text are you referring to? The text on the footer and the menu is on “Fira Sans” on my end as well. I’m on Chrome Version 54.0.2840.99.

Perhaps provide us some screenshot.

Thanks.

[alainfilionParticipant]

Here you can see the selected text as white Fire Sans

[LelyModerator]

Hi There,

Please try to clear browser cache. The text is white when I check on major browsers.

[alainfilionParticipant]

Still not working after clearing the cache. It doesn’t really seems like a theme x-related problem.

[LelyModerator]

Hi There,

In that case let us know what you can find if that is not a theme related problem. We cannot see the issue because it is really working fine on us.

[alainfilionParticipant]

It is a known issue reported over 2 years ago…

Fira Sans font appears blank on Chrome under Windows 7

[ChristopherModerator]

Hi there,

I tested your site on chrome under windows 7 and text was displaying fine. Please see the attachment.

Thanks.

[alainfilionParticipant]

Got the info from here : https://github.com/google/fonts/issues/10

Seems other people are getting the same problem as I am

[Rue NelModerator]

Hello There,

Thanks for updating in! Regretfully, this issue is outside the scope of our support as this is not related to an issue with the theme and instead has to do with your customization and the issue of using it. As such, you will need to investigate this particular issue on your own or seek help from a developer should you not feel comfortable making these changes yourself. If you have any further questions about the theme, we are more than happy to provide you with assistance on these inquiries.

Thank you for your understanding.

[Author]

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