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[Steve C]

I have replaced some featured images on blog posts but they do not update when the site is previewed. I thought it was a caching issue that would sort itself out but that is not the case. I have put cloudflare into development mode and cleared all the cahce and it still displays as the old image. I also tried force regenerating the thumbnails and that did not work either.

The main culprit is the featured image on WordPress Gallery Tutorial (06.04.16) which can be seen on the homepage here: http://eyetooth-art.co.uk/.

When I go into the media library it appears correctly so I don’t understand why it doesn’t load correctly when the page is updated.

Any help or advice would be appreciated.

[Steve C]

I just dsiabled all plugins except the three you said and nothing has been fixed. This is very annoying, so I would appreciate it if you could fix the update ASAP so I can get my site working again.

You will notice if you login to the test / development site I sent earlier http://eyetooth-art.net/test/ that everything displays as it should and this is virtually the same as the other site except that I have not updated cornerstone, visual composer and rev slider. That means that the issue is caused by one of these 3 plugins which are all your repsonisbility.

Please try to fix this ASAP.

[Jade]

Hi Steve,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Steve C]

This reply has been marked as private.

[Zeshan]

Hi Steve,

Thanks for the login credentials!

I have changed the featured image of your “WordPress Gallery Tutorial” post and it’s showing perfectly fine in the homepage of your site (see: http://prntscr.com/atq68l & http://prntscr.com/atq6qi). Would you mind confirming the issue again?

Thank you!

[Author]

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