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  • February 10, 2017 at 7:50 am #1365826
    newskywebsites
    Participant

    Hey guys,
    Something wonky is going on with my media library and uploading a .ico file. I’ve done this many times with no issues, but for some reason on this new site I can’t get the .ico file to upload. It doesn’t throw and error, the file just never appears in my media library. See 15 sec video demo here: http://screencast-o-matic.com/watch/cbn6Im61Uu

    site url: http://advlawn.temp-website.us/

    Everything is updated to latest version – WP Version 4.7.2, X Version: 4.6.4, Child theme 1.0 (renew stack), all plugins updated.

    Thanks for your help!
    Dawn

    February 10, 2017 at 7:54 am #1365828
    newskywebsites
    Participant
    This reply has been marked as private.
    February 10, 2017 at 10:01 am #1365989
    Joao
    Moderator

    Hi There,

    Please upload it via FTP and copy the URL to use the favicon on Customizer.

    Hope it helps

    Joao

    February 10, 2017 at 10:07 am #1366000
    newskywebsites
    Participant

    I know I can do that, but X should allow me to do it without using FTP. Isn’t this a concern for your team?

    February 10, 2017 at 2:39 pm #1366298
    Jade
    Moderator

    HI there,

    I tried to login using the admin details you have provided but it seems to be not working anymore.

    Would you mind double checking?

    Thank you.

    February 10, 2017 at 2:44 pm #1366305
    newskywebsites
    Participant
    This reply has been marked as private.
    February 10, 2017 at 2:45 pm #1366306
    newskywebsites
    Participant
    This reply has been marked as private.
    February 10, 2017 at 3:02 pm #1366339
    Darshana
    Moderator

    Hi there,

    I’m sorry but this issue is not related to X theme or plugin related. Usually .ico files are not allowed to upload by the default configuration of your hosting provider. You may contact them with regard to this issue or you can manually upload the icon file as mentioned above.

    Thanks!

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