[Michael HParticipant]

Hi there,

I use X Theme with WooCommerce and it works well.
Only one thing doesn`t work.

I work with the shortcode for product page.
WooCommerce own shortcodes: https://docs.woothemes.com/document/woocommerce-shortcodes/
This one: [product_page id=”246″]
On this page: http://247shake.21daysmarketing.net/produkte/

Here we got an fatal error. But on cornerstone page it works well. Only on frontend it shows the error.
Did you have an idea, whats the issue?

Thanks
Michael

[Nabeel AModerator]

Hi There,

Thanks for writing in! Which version of WooCommerce you’re using? Please make sure you update your theme and plugins to the latest version. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide. Currently supported version of WooCommerce is v2.4.7

Thanks!

[Michael HParticipant]

Hi there,

thanks for your answer.

All on the latest version:
XVersion: 4.1.1
Version 2.4.7

I deactivated for test all plugins, but same error.
Any idea?

Thanks
Michael

[Michael HParticipant]

same on new clean site without cornerstone.
This is error:

Fatal error: Call to a member function get_upsells() on a non-object in /www/htdocs/w01386a3/247shake.21daysmarketing.net/wp-content/themes/x/woocommerce/single-product/up-sells.php on line 15

[ZeshanMember]

Hi Michael,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks!

[Michael HParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi Michael,

We also need your FTP login to be able to check on this.

Please make a post with the following info:

– FTP Host
– FTP Username
– FTP password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[Michael HParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi Michael,

Thank you for providing your ftp login credentials.

I will forward this to our web development team as a bug.

For now I have temporarily fix it by editing the up-sell.php file.

Kindly check on your end.

Thanks

[Michael HParticipant]

Hi There,

many thanks for your help.
This works well. Now I can adjust view by css.

If X Theme Update, this error comes again?

Thanks
Michael

[Paul RModerator]

Hi Michael,

I have copied over the file to your child theme so it won’t get overwritten on theme update.

Thanks for pointing that out.

Have a great day! 🙂

[Michael HParticipant]

Many thanks for your support.
Have a great day, too! 🙂

[DarshanaModerator]

Glad we were able to help 🙂

[tucantravisParticipant]

Hello, I know this is an older thread but it so happens I have the EXACT same problem. Additionally it seems my theme or css isn’t working as well. I use x theme with woocommerce and cornerstone. No matter where I insert my shortcode (the shortcode product_page only, others work) it doesn’t style and adds the error. I’ve entered the shortcode in cornerstone within a text element and a raw element, I’ve inserted it as text on an edit page within wordpress as well.

My test page is aiuto-glass.com/testproduct, where I made an empty page and simply put
[product_page sku=”1111″].

The displayed elements are there, but there is little to no styling happening, and at the bottom of the page it also displays:
“Fatal error: Call to a member function get_upsells() on a non-object in /home2/aiutoglass/public_html/wp-content/themes/x/woocommerce/single-product/up-sells.php on line 15”

I will post my other information such as FTP in the post below.
Thanks for you help! I will open a new thread if needed.

[tucantravisParticipant]

This reply has been marked as private.

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