[Almarie HParticipant]

Hi there,

I’m very happy to say that I haven’t needed tech support in almost two years! The theme has been working so well. Thanks again guys.

I had a web designer working on some things in the back-end recently and the streak for not needing support has ended. The website “broke” and we weren’t able to figure out what the problem was until talking to my hosting provider. They are telling me that the theme itself has a .php fatal error. (I had been working on a child theme). They had to deactivate the entire theme to be able to access the contents of the site.

Do you have any ideas/suggestions of what could be the problem? What I should do?

[Almarie HParticipant]

This reply has been marked as private.

[JadeModerator]

Hi Almarie,

Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Admin login

– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Almarie HParticipant]

This reply has been marked as private.

[RupokMember]

Hi there,

It seems you have still X Shortcodes plugin installed on your site that has been deprecated and replaced by Cornerstone. Kindly remove the plugin from wp-content/plugin/ and hopefully everything will be OK.

Cheers!

[Almarie HParticipant]

Thank you!

I realized I’ve missed some updates – have the Slider Revolution and the X content dock plugins been depreciated also?

[Almarie HParticipant]

Oh no – this is the new error message:

Fatal error: Call to undefined function x_integrity_post_thumbnail_width() in /home3/whollywh/public_html/wp-content/themes/x/framework/functions/global/admin/setup.php on line 27

And the line in question reads:

x_integrity_post_thumbnail_width(), 9999, false );

Is something missing or present in error?

[Rue NelModerator]

Hello There,

We have tried to login to your ftp. Apparently the given password seems incorrect. Please double check it so that we can logged in and fix the issue. For the meantime, please re install X by uploading the X theme files using ftp.

Please let us know how it goes.

[Almarie HParticipant]

This reply has been marked as private.

[FriechModerator]

This reply has been marked as private.

[Almarie HParticipant]

This worked – Thank you!

Theres a few design things I’ll have to fix or recreate but the site is working!

Cheers =)

[FriechModerator]

We’re delighted to assist you with this.

Cheers!

[Almarie HParticipant]

Hi again!

Was just setting up my email forms when this white screen error appeared:

Fatal error: Call to undefined function redirect_post() in /home3/whollywh/public_html/wp-admin/post.php on line 200

Did I do something wrong?

[ChristianModerator]

Hey there,

We’re sorry but that error does not come from X. Please seek assistance from a WordPress developer should you not feel comfortable making changes yourself.

Thank you for your understanding.

[Almarie HParticipant]

Not a problem! Thank you

[Author]

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