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  • April 15, 2016 at 8:37 am #884268
    DesignedWeb
    Participant

    Hi support,

    I am getting a few error messages on my site, at first it was to do with the content dock extension, so i deleted it through FTP as I can’t access my plugins page on WordPress, but now it is saying this:

    Fatal error: Class ‘X_Addons_Updates’ not found in /var/sites/d/designedweb.co.uk/public_html/wp-content/plugins/cornerstone/includes/classes/admin/class-updates.php on line 138

    It’s ever since theme X was updated, and everything has changed. Is this something you can help with?

    The site is http://www.designedweb.co.uk

    Thank you,
    Rhys

    April 15, 2016 at 8:49 pm #885106
    Prasant Rai
    Moderator

    Hello Rhys,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 17, 2016 at 6:10 am #886663
    DesignedWeb
    Participant
    This reply has been marked as private.
    April 17, 2016 at 7:26 pm #887272
    Christian
    Moderator

    Hey there,

    Please update X to 4.4.2 and delete Cornerstone in your plugins folder using FTP. I tried to login but could not connect with the given FTP credentials. Please check.

    Thanks.

    April 17, 2016 at 8:16 pm #887318
    DesignedWeb
    Participant
    This reply has been marked as private.
    April 18, 2016 at 2:08 am #887641
    Rupok
    Member

    Hi there,

    Thanks for updating.

    Could you try re-validating the site? Kindly revoke the API Key and assign the license to the site again from your Themeco account page.

    You can also update the theme manually once to avoid this. Since X v4.x some changes regarding license has been applied and you are using older version of X so you might face this issue.

    You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

    Let’s review our update guide.

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