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Archive / Facebook Comments Plugin: All Comments Have Disappeared???
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  • April 6, 2016 at 7:55 am #869182

    johncastro
    Participant

    Hi There,

    I am using the Facebook Comments plugin for our blogs and I am not sure what has happened recently but for some very random reason all the comments have disappeared from our blog?

    This is extremely concerning as we had lots of comments on many blogs. Can you please check this for me?

    It is super urgent for us to sort this please.

    Thanks, John

    April 6, 2016 at 8:00 am #869192

    johncastro
    Participant
    This reply has been marked as private.
    April 6, 2016 at 10:46 am #869536

    Christian
    Moderator

    Hey there,

    Please try testing for a plugin conflict first. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

    April 6, 2016 at 12:36 pm #869727

    johncastro
    Participant

    Hi There,

    I have just tried this and still nothing. No comments at all. How can they just disappear?

    April 6, 2016 at 6:05 pm #870223

    Jade
    Moderator

    Hi John,

    Are there any changes you made before the Facebook comments disappeared? If so, kindly let us know about those changes as it might help us to check on this issue? Also, kindly provide us with the FTP details of your site in a private response.

    Thank you!

    April 7, 2016 at 8:43 am #871164

    johncastro
    Participant

    Hi Jade,

    I have only done the regular updates in wordpress. I haven’t actually made any other changes to this website other than update wordpress, plugins and Theme X.

    SFTP Details to follow. I am using WP Engine to host so it’s SFTP

    April 7, 2016 at 8:46 am #871173

    johncastro
    Participant
    This reply has been marked as private.
    April 7, 2016 at 8:07 pm #872133

    Nico
    Moderator

    Hi There,

    Please check your login credentials in wordpress because I could not login to further check your setup.

    Thanks

    April 8, 2016 at 4:12 am #872539

    johncastro
    Participant
    This reply has been marked as private.
    April 8, 2016 at 4:22 pm #873343

    Darshana
    Moderator

    Hi there,

    I’m sorry, but I ‘m getting the following error when connecting to your SFTP account. 

    
Error:	Connection timed out
Error:	Could not connect to server

    Also your WordPress credentials are invalid. Could you please confirm on your end? Also please check if there’s any restrictions over different country IPs or firewall restrictions.

    Let us know.
    Thanks!

    April 11, 2016 at 6:38 am #876285

    johncastro
    Participant
    This reply has been marked as private.
    April 11, 2016 at 11:09 am #876691

    Christian
    Moderator

    Hey there,

    Please disable all third party plugins and remove social widgets or scripts temporarily while we investigate. I see that you could FB comment on the page though (see attachment).

    Thanks.

    April 13, 2016 at 4:26 am #879658

    johncastro
    Participant

    Yes, you can write a comment which is fine, BUT all our comments that were there before have gone. This is my concern.

    I cannot disable 3rd party plugins here. This site gets too much traffic and we rely on the plugins for many functions. There must be another way

    April 13, 2016 at 9:28 am #880091

    Jack
    Keymaster

    Hi there @johncastro,

    Sorry to hear of the issues you’re having with this, the actual data of the comments is stored by Facebook, in the same way likes are, so they are stored on Facebooks servers and not actually the site itself. It’s possibly something’s happened that end of the spectrum. Can you check your Facebook App is still approved in the Facebook developers center please?

    Thanks!

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