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  • May 9, 2016 at 4:18 am #981923
    lizzilcreative
    Participant

    Hi, the expanded demo content won’t install unfortunately… I’ve tried every option you gave (cleaning cache, deleted old theme and widgets, set all the hosting services open) but still won’t install.
    Could you please help me?

    Thanks!

    Lisette Tegelberg
    lizzil creative

    May 9, 2016 at 4:21 am #981926
    lizzilcreative
    Participant

    hereby the screenshot..

    May 9, 2016 at 5:45 am #982013
    Paul R
    Moderator

    Hi,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 9, 2016 at 4:07 pm #983002
    lizzilcreative
    Participant
    This reply has been marked as private.
    May 10, 2016 at 12:04 am #983527
    Rupok
    Member

    Hi Lisette,

    Thanks for writing back and sorry you are having trouble installing expanded demos. You may need to check your folder permissions. Especially the uploads folder. Expanded demos need to load files into specific areas and some security settings hosts enable by default are to change folder permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/

    Also contact your hosting provider and ask them to check the firewall. Make sure to allow any request from theme.co or Amazon s3 as well.

    Cheers!

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