[LuzFerParticipant]

I am having issues with the theme functionality on the web page. In most cases, it functions fine on the backend in cornerstone, however, on the web page it just doesn’t appear in a number of cases.

The drop down menu does not work, although works in cornerstone?

The Facebook page code section added, worked on renew theme, and appears to work in the backend of ethos, with correct data sync, only to not function on the actual web page?

There are some other small graphic functions not working as well, but seems to be the same issue re non-function from the backend, which works fine, if someone could help.

Any help much appreciated.

[FriechModerator]

Hi There,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[LuzFerParticipant]

This reply has been marked as private.

[LuzFerParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi,

Yes, your reply was private though the login you provided is not working.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks

[LuzFerParticipant]

This reply has been marked as private.

[ChristianModerator]

Hey Luzmar,

There’s a JS error which is causing all JS dependent function not to work. That is caused by Autoptimize. Please clear its cache, disable it then check again. If the issue persists, please deactivate all your third party plugins while we investigate.

Thanks.

[LuzFerParticipant]

Hello Christian,

Thank you so much for the quick reply, that definitely worked, however, there are just 2 items that still doesn’t work;

1. In the home page, the CTA at the end of the page, it shows the picture completely out of centre on the page but works fine on cornerstone.

2. Also on the home page, above the CTA there’s a section “what you get working with me” the right side of that section should show the icon falling on cascade (like it shows on the left side) also works in the editor but doesn’t on the page.

Thank you in advance for your quick response.

Regards,

Luzmar.

[Paul RModerator]

Hi Luzmar,

1. You can add this under Custom > Edit Global CSS in the Customizer.

.x-creative-cta.my-cta>span.graphic {
     position: absolute;
    top: 0;
    left: 0;
    line-height: 1;  
    width: 100%;
}

.x-creative-cta.my-cta>span.graphic img {
    max-width:400px;
}

2. Try to delete the feature list element and re-create it again.

Hope that helps

[Author]

Posts