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  • March 3, 2017 at 3:44 am #1393102

    Scarlett_Fox
    Participant

    Hi Support,

    The submit link and Captcha isn’t working – it will not submit and the Captcha stays the same and I can’t work out why. Any ideas?

    http://www.crimsonphoenix.co/show-licensing
    Wordpress: 4.7.2
    X: 4.6.4
    Cornerstone: 1.3.3

    March 3, 2017 at 8:18 am #1393276

    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    March 3, 2017 at 10:46 am #1393485

    Scarlett_Fox
    Participant
    This reply has been marked as private.
    March 3, 2017 at 9:29 pm #1394059

    Rad
    Moderator

    Hi there,

    I just tried it and it’s working, I don’t see any issues or error. But it does take long to submit, is that the issue?

    Thanks!

    March 4, 2017 at 5:41 am #1394325

    Scarlett_Fox
    Participant

    Hi Rad,

    Thank you for checking. I’ve received the confirmation email at my end too. How strange! I have been finding that both the estimator and Woocommerce checkout pages have been taking an unusually long time to submit – and I think potential customers would leave the page before it completes – so it’s possible that’s the issue. Is there a way to speed up the submission for both the estimator and Woocommerce checkout?

    Kind regards,

    Ellana

    March 4, 2017 at 8:33 pm #1394760

    Rad
    Moderator

    Hi there,

    The data submitted are filtered over by Akismet and Wordfence and it adds additional processing time on each request. Could we try disabling them just for testing, but we can enable them back?

    Thanks!

    March 5, 2017 at 7:22 am #1395040

    Scarlett_Fox
    Participant

    Hi Rad,

    Of course! Thank you.

    March 5, 2017 at 7:23 pm #1395556

    Rad
    Moderator
    This reply has been marked as private.
    March 6, 2017 at 3:54 am #1395939

    Scarlett_Fox
    Participant

    Hi Rad,

    Thank you for checking. Do you mean the summary at the end of the estimator? And could you explain what you mean by text based?

    Sorry, I’m a little confused as to why it is sending so much data – it doesn’t seem very efficient.

    Kind regards,

    Ellana

    March 7, 2017 at 1:07 pm #1398135

    Jack
    Keymaster

    Hi Ellana,

    It looks like the plugin is sending all the styles within the post data, and as there are multiple different form fields it’s leading to a larger post request.

    I’ve sent an email to the plugin authors to see if anything can be done about this.

    Thanks for your patience!

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