-
Posts
-
Hi there,
I made a website which has been stuck in development for a few months.
I am trying to create/save an Essential Grid. However, every time I click on the green save button when trying to save any progress I have made, the green button which says ‘Save Grid’ when clicked/hovered over says ‘Javascript Void(0)’ and therefore doesn’t save the grid at all.It was strangely working before when I last worked on this site
I have tested this on two different browsers today with no luck.
I have also updated the Essential Grid files to the latest version, still no luck.Please let me know what I can do. Because I can’t save the Essential Grid I havent been able to make one and probably no point in showing you the URL, but here it is just incase.
I have also just tried updating the theme, and deactivating all plugins. Still no luck. Any help appreciated as I really need to work on this website and can’t imagine what the issue is.
Hey There,
Thanks for writing in!
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks.
This reply has been marked as private.Hi there,
It should be okay now. I also created a sample and it’s saving okay.
Thanks!
Hi there,
Sorry to open up this thread again, but I have created a new website and the same error is happening.
I have just downloaded the newest version of the X Theme from Themeforest, and this contains I assume the newest version of Essential Grid.When I create a new grid, and try to save it, I get a ‘Javascript (0)’ error message at the bottom, which means I cannot create a new project. Last time I had this issue, as the above thread details, the X Theme support staff kindly went into the site and fixed it for me – but this was over 4 months ago.
I wondered – how did you achieve this? Is this a common problem? How do I fix this myself?
I use Essential Grid a lot, and it is integral to my websites, so any help much appreciated.Hello There,
Thanks for updating this thread! To assist you better with this issue, would you mind providing us the url of your new site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
This reply has been marked as private.Hi there,
It says invalid username. Please check it again and let us know.
Thanks!
This reply has been marked as private.Hi there,
Any progress on this please? Many thanks.
Hi there,
The issue is related to “undefined” variable in javascript/URL. Cleared transient but no luck, would you mind providing your FTP login credentials as well?
Thanks!
This reply has been marked as private.Hi There,
Unfortunately, I cannot connect and the error is Connection refused by server. Although, I found out that others who report this says that this issue occur if they add Spinner on the GRID. Is it the same on your case? Please confirm.
Hi there,
Thanks for getting back to me. I went into the new grid settings, and BEFORE I saved it I went straight to the spinner and selected ‘off’ – and then added the other elements before saving. This has allowed me to save. The button still shows ‘Javavoid0) when you hover over it, but the button to ‘save grid’ now works when clicked on.
Do you know when there will be an update to fix this with the plugin developer, as I assume if the spinner is set as DEFAULT this is going to be a problem for lots of people trying to use it?
Thanks for your help so far.
