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  • March 27, 2016 at 1:12 pm #854347

    spakpoy
    Participant

    Hi,
    I’m hoping you can help me… I’ve set up a site using essential grid which works fine on the computer but on tablette and phone I’m having problems. In the screen shots attached you cans see that on the page “Alain Longeaud”, the last photo under “Galleries” doesn’t show up. And in the second shot, “singularités” you can see that one of the photos won’t load (it’s actually several photos). I tried reducing the size of the images in case it was a problem with the files being to heavy but it didn’t change anything.
    Looking forward to hearing from you,
    Susan

    March 27, 2016 at 1:13 pm #854349

    spakpoy
    Participant
    This reply has been marked as private.
    March 27, 2016 at 6:38 pm #854514

    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    I checked the essential grid from your home page and it works on my phone. Would you mind providing the second screenshot again? I may be looking to a different direction.

    And please let me know what phone and browser you’re testing it on.

    Thanks!

    March 28, 2016 at 3:05 am #854861

    spakpoy
    Participant

    Hi, thanks so much for getting back so quickly. Attached you’ll find the screen shot. I’ve put a big red box around the missing gallery. I’ve tested on both Chrome and Safari on iOS 8.12, 8.3 on iPhones and iOS 9.2.1 on an iPad.
    thanks

    March 28, 2016 at 3:07 am #854862

    spakpoy
    Participant

    sorry the attachment didn’t upload, here it is again.

    March 28, 2016 at 3:23 am #854868

    Rue Nel
    Moderator

    Hello There,

    Please check your grid settings particularly the number of columns to be displayed in different screen sizes. You may have set it to 4 and yet it is no longer possible for Essential grid to display that number of columns against the smaller screens. Please try at least 2 columns and test it again.

    Hope this helps.

    March 28, 2016 at 3:51 am #854892

    spakpoy
    Participant

    Hi I’ve just tried that and it still doesn’t work!

    March 28, 2016 at 4:25 am #854913

    spakpoy
    Participant

    Hi, have been playing around and it seems that it was the image that was creating the problem. Have changed the image and it works OK now. Will test the images on my other problem and let you know.
    thanks

    March 28, 2016 at 11:29 am #855263

    Jade
    Moderator

    Alright. Feel free to let us know how it goes. 🙂

    March 29, 2016 at 4:31 am #856475

    spakpoy
    Participant

    Just to let you know… and if it helps others. My problems of images not showing up on mobile devices seems to have been caused by the French accents in the images metadata.
    Thanks very much for your support.

    March 29, 2016 at 6:01 am #856591

    Paul R
    Moderator

    You’re welcome and thanks for letting us know. 🙂

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