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[appliedimage]

Hi

On my website i have an essential grid set up, when each item is click it takes you to another website, however on certain mobiles its not clickable (tested on iphone5&6)

How can i resolve this?

Thanks

[appliedimage]

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[Jack]

Hi there,

Thanks for writing in!

I’ve just checked this on a iPhone 6S and can also replicate, it’s certainly a odd issue! Could you provide WP-admin and FTP details in a private reply please so we can debug what’s happening here.

Thank you!

[appliedimage]

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[Rue Nel]

Hello There,

Please edit the grid skin and try to change the “Add Link To” option with the cover and not the media. Please see the screenshot:

Hope this would help.

[appliedimage]

Thanks for your reply,

This helped however now everything outside the title links back to my homepage instead of the corresponding sites?

[Jack]

Hi there,

Thanks for writing back! This is because in Essential Grid when you edit the skin settings, you choose the link location which is currently set to title, this means that the rest of the area isn’t clickable.

But it shouldn’t return you to your site or refresh your site, is that only happening on certain mobiles?

Thank you!

[appliedimage]

Hi the area is clickable on mobile and desktop devices, on both devices it links back to my homepage?

Thanks

[Jack]

Hi there,

Thanks for writing back.

With Essential Grid, it’s quite picky with exactly where you click, if you click anywhere but the title, it will re-load your site, if you click on the title it will link to the external site (screenshot attached).

Thank you!

[Author]

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