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  • March 25, 2016 at 5:35 am #852235
    altanalansu
    Participant

    Hello,
    I’m trying to import full demo data on Essential Grid plugin of x the theme. It gives me an ajax error, so I can’t import. Could you help me?

    March 25, 2016 at 7:34 am #852320
    Zeshan
    Member

    Hi there,

    Thanks for writing in!

    Ajax error could occur if your PHP version isn’t compatible to Essential Grid. Can you confirm what is your PHP version and make sure it’s 5.4+? You can contact your web hosting provider with regard to this.

    Thank you!

    March 25, 2016 at 8:23 am #852386
    altanalansu
    Participant

    I confirmed with godaddy that my hosting package’s php version is 5.4.16

    March 25, 2016 at 10:45 am #852512
    altanalansu
    Participant

    I confirmed with godaddy that my hosting package’s php version is 5.4.16

    March 25, 2016 at 3:17 pm #852797
    Rad
    Moderator

    Hi there,

    Sorry for the confusion, but should be 5.6+

    Please check it here https://wordpress.org/about/requirements/

    If you like, we can check it too. Please provide your site’s URL and admin login credentials in private reply, and the file you’re trying to import.

    Thanks!

    March 28, 2016 at 1:32 am #854808
    altanalansu
    Participant
    This reply has been marked as private.
    March 28, 2016 at 1:36 am #854810
    Rupok
    Member

    Hi there,

    Thanks for updating. Could you make sure your PHP version is set to 5.6+ ? If you still face issue then let us know.

    Cheers!

    March 28, 2016 at 2:31 am #854844
    altanalansu
    Participant

    Php version can’t be changed easily in godaddy wordpress hosting. It is a hard process and seems to be they won’t change it in near future.. Isn’t there any other solution?

    March 28, 2016 at 2:43 am #854853
    Zeshan
    Member

    Hi there,

    Unfortunately not. These requirements are set by WordPress itself if you read their requirements page: https://wordpress.org/about/requirements/. You should pass this to Godaddy support as mentioned under “Ask for it” section in the article.

    Thank you!

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