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  • April 6, 2016 at 4:47 pm #870131

    Christina r
    Participant

    Hi!

    THis just appeared and we are not sure how to target a fix: http://screencast.com/t/o2Bo9znn

    We believe it is the child theme but we do have customizations in there. Any insight appreciated.

    Latest Integrity X 4.4.1 and WP 4.4.2
    Christina

    April 6, 2016 at 4:48 pm #870133

    Christina r
    Participant

    It says: Broken Themes

    The following themes are installed but incomplete. Themes must have a stylesheet and a template.
    Name Description
    x-child Template is missing.

    How do we know which template?

    Thanks!

    April 7, 2016 at 12:32 am #870602

    Friech
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    April 9, 2016 at 6:51 am #874029

    Christina r
    Participant

    Hi

    We resolved that issue- thank you. However – we cannot update Visual Composer: http://screencast.com/t/uoG7OVdjT3R7

    Christina

    April 9, 2016 at 8:45 pm #874672

    Rad
    Moderator

    Hi Christina,

    What’s you current version of visual composer? If it’s 4.9.2 then it’s the latest version bundled with X theme. If you’re trying to update your visual composer directly from its author, then you’ll have to buy another license from them.

    Please note that we provide the updates for bundled plugin, but the plugin author also provide updates. And you’re getting update notification from them too.

    Thanks!

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