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  • January 31, 2017 at 4:14 pm #1352845
    appletreeweb
    Participant

    I have a site which has been using x-theme for some time, but i had a problem with one page loading blank suddenly. the client maintains there own site and looks like they have updated all plugins and theme but they asked me to take a look due to the blank page. After trying various test i couldn’t resolve. the site is set up with a child theme yet if i enabled the main x theme rather than the child the page then loaded. Do you know if there have been recent changes that could cause the error? to resolve i ended up redoing the page as i couldn’t load the admin page either. However i have just noticed an error showing on the contacts page as follows:

    January 31, 2017 at 4:15 pm #1352846
    appletreeweb
    Participant
    This reply has been marked as private.
    January 31, 2017 at 4:47 pm #1352864
    appletreeweb
    Participant
    This reply has been marked as private.
    February 1, 2017 at 1:23 am #1353302
    Darshana
    Moderator

    Hi there,

    Thank you for the detailed information provided. This is because you’re using an older version of PHP (v5.3.3). X is built to work with most of the older PHP versions (PHP v5.2.4 or higher), however most plugins rely on later versions of PHP, so WordPress recommends PHP v5.6.0 or higher to avoid such incompatibility issues.

    In your case, you can ignore PHP notices or you can contact your hosting provider and ask them to update your PHP version to at least v5.6.0 or higher.

    Thanks!

    February 1, 2017 at 9:17 am #1353776
    appletreeweb
    Participant

    Thanks for looking, I am in the process of migrating to a new server where I can run a later version of PHP so hopefully that will resolve any further issues.

    February 1, 2017 at 9:22 am #1353782
    Rahul
    Moderator

    You’re most welcome!

    Feel free to ask us again if you have anything further to ask.

    Thanks!

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