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  • April 23, 2016 at 4:05 am #896454
    growonline
    Participant

    I am constantly getting this message:

    Hey!
    Loading the preview took longer than expected. There may be script conflicts on this page. – page then doesnt load in Cornerstone

    It is a clean WP install and new X install – I have re-installed twice. No other plugins installed at all

    Help!!!

    April 24, 2016 at 3:17 am #897228
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 24, 2016 at 6:24 pm #897864
    growonline
    Participant
    This reply has been marked as private.
    April 24, 2016 at 11:03 pm #898019
    growonline
    Participant
    This reply has been marked as private.
    April 25, 2016 at 5:37 am #898396
    Lely
    Moderator

    Hi There,

    We’re sorry you’re having this issue.
    I tried to download the content of your page on my test site and it is working fine. When I tried it on the draft page, I got the following error too:
    builder.min.js?ver=1.2.2:1 Uncaught TypeError: Cannot read property 'done' of undefined

    Did you reinstall Cornerstone already? It might be corrupted. Try deleting Cornerstone via FTP then installed it again via Addons > Extension. Do let us know how this goes.

    April 25, 2016 at 6:38 pm #899474
    growonline
    Participant
    This reply has been marked as private.
    April 25, 2016 at 8:34 pm #899553
    growonline
    Participant
    This reply has been marked as private.
    April 26, 2016 at 8:58 am #900388
    Paul R
    Moderator

    Hi,

    You need the php version to be at least v5.5 or higher.

    https://community.theme.co/forums/topic/regarding-end-of-life-php/

    Please try this

    1. Install Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/)
    2. Navigate Dashboard -> Tools -> Transients
    3. Set Clear Expired Transients -> Enable
    4. Set Clear Expired Transients -> Clean Now
    5. Set Remove All Transients -> Enable
    6. Set Remove All Transients -> Optimize Afterwards
    7. Set Remove All Transients -> Clean Now
    8. Save Changes
    8. Recheck your Cornerstone for functionality

    Let us know how it goes.

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