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[tedjimenez]

Message received
“Unable to check for updates. Try again later.”

Installed Version
4.4.2

Wordpress 4.5

[tedjimenez]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for writing in!

Most of the time, the message “Unable to check for updates. Try again later.” will appear if you have revoke the license. please revalidate your X theme. To do this, please do the following (using Chrome/Firefox browsing):
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[tedjimenez]

Revoke validation. It’s not working at all. Always says Your site is validated.
I’ve tried many times the guide above.
It happens after the theme was updated.

[Paul R]

Hi,

I would like to check but the login provided above no longer works.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[tedjimenez]

This reply has been marked as private.

[Jack]

Hi there,

Thanks for writing back!

I’ve checked this and there’s a 500 internal server error, when trying to install add-ons or update, after checking the server error log, it appears to be because of the ip-blacklist-cloud plugin, can you try removing that please and see if it works correctly then?

Thank you!

[Author]

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