[triodzineParticipant]

Hello, I am getting an error:

Could not establish connection. Please ensure your firewall is not blocking requests to theme.co

I have cleared cache as stated in the other threads, but have not been able to validate with my API Key.

Please help. I am trying to install the “ethos2” theme/stack

Roger

BlueRockConcrete.com

[FriechModerator]

Hi Roger,

Thanks for writing in! I’d advise contacting your hosting provider to allow “https://theme.co/” from your firewall.

Hope it helps, Cheers!

[triodzineParticipant]

This reply has been marked as private.

[KoryKeymaster]

Hey Roger,

Thanks for writing in and letting us know. With the hosting provider you’re using, this is almost certainly related to something on the environment you’re with as everything works as expected for the vast majority of our users and typically has to do with the server environment. Commonly seen problems we find are out of date server configurations, aging systems, or much needed system updates, particularly if you’re running on a WAMP server. If you can, I would try consulting with your hosting provider about this problem in a little more detail and have them look into this more closely to see what they can assist you with. I logged into your site and turned on error reporting and the error I’m getting back seems to implicate the following:

"error:0D0890A1:asn1 encoding routines:ASN1_verify:unknown message digest algorithm"

Perhaps you could pass that along to your hosting provider to see what they can garner from that.

[Billy RParticipant]

This reply has been marked as private.

[fernandzuiliParticipant]

I just spent one hour with bluehost.com and they say nothing is wrong on their side. I have the same error. I uninstalled and reinstalled the theme. I deleted the license and generated a new one. And nothing happened same error.

[NicoModerator]

Hi There,

Thanks for writing in.

This issue is already reported.

For safe temporary fix, just remove this after the server is fix.

– Open your /wp-includes/certificates/ca-bundle.crt
– Add this at the end:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Let us know how it goes.

Thanks.

[cporchParticipant]

I’m having the same problem.

I can’t see anything on the load demo content page and the error “Could not retrieve extensions list. Please ensure your firewall is not blocking requests to theme.co.” shows on the extension page. I have two established sites, both hosted with BlueHost, that haven’t experienced such problems previously.

Can you please elaborate a bit on your solution above. When you say “for a safe temporary fix, just remove this after the server is fix”, what exactly are you suggesting be removed and what server fix are you referring to?

I have added the additional certificate to ca-bundle.crt as suggested, but are there any additional steps required to ensure that this new certificate is loaded?

Kind regards,

Callam

[John EzraMember]

Hi there,

Thanks for updating the thread! If you have added the fix above, it should be working and no additional steps needed. What was meant by removing the fix is that, once the issue is resolved you can just remove what was added.

Actually the issue has already been resolved on our end, so we have been asking people to go to the URL in question and add

&force-check

to the end and try again. This should force a direct request and not from a cached copy. Depending on where your host is located it may take some time for the fix on our end to propagate. This is why there are still users experiencing the issue.

Hence, the above workaround is given as a temporary fix. You can try removing the above code in a day or two, and see if the issue comes back. If it does just reapply the fix and let us know.

Hope this helps – thanks!

[Author]

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