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Archive / E&P Form Builder Licence Warning Popup :(
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  • January 18, 2017 at 12:14 pm #1335390
    Marti
    Participant

    As far as I can tell/check, my X licence is working as should. Theme is validated in my WP install and account settings here look fine too.
    The E&P Form Builder plugin isn’t all that happy tho and often pops up to urge me to validate my copy.

    Entering my X purchase code doesn’t work (which I expected but it’s all I have obviously) — how do I prevent the nag screen from nagging?

    It doesn’t seem to affect the correct working of the plugin, but since the site will go live in a week it does worry me …

    January 18, 2017 at 12:56 pm #1335456
    Rupok
    Member

    Hi there,

    Thanks for writing in! It should not come if you have validated X and installed this plugin from X Addons menu. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 18, 2017 at 2:00 pm #1335550
    Marti
    Participant
    This reply has been marked as private.
    January 18, 2017 at 8:18 pm #1336089
    Lely
    Moderator

    Hello Marti,

    Thank you for the credentials.
    I can’t see the issue when I checked. No need to add license since this is part of the theme.

    January 19, 2017 at 9:13 am #1336720
    Marti
    Participant

    I know it shouldn’t give me that popup – but every now and again, it does.
    It’s not a big problem, but I do want to make sure the plugin will function properly when the site goes live.

    January 19, 2017 at 11:24 am #1336906
    Lely
    Moderator

    Hello Marti,

    Since I cannot duplicate the issue on my test site, would you mind checking for console error if in case you encounter this again? We would love to check and investigate but then we need to see it first. Right exactly on that page and then click inspect element. Choose console tab and then look for errors. Send those error to us. The plugin is tested for X theme before it is published. Rest assured that we’re always here to help.

    Cheers!

    February 18, 2017 at 9:05 pm #1376696
    Marti
    Participant
    This reply has been marked as private.
    February 19, 2017 at 2:11 am #1376837
    Christopher
    Moderator

    Hi there,

    Please provide us with login credentials so we can take a closer look.

    Thanks.

    February 19, 2017 at 1:20 pm #1377270
    Marti
    Participant

    Hi there,

    See posts above – already did that, then I was asked for a screenshot which I posted yesterday.

    Anyway, the missing image was part of an unused form; I’ve deleted that form. Let’s see if that fixes the issue.
    Still clueless as to how a missing image could trigger the “you need a licence” pop-up but we’ll see – I’ll update this thread if the problem persists.

    February 19, 2017 at 5:45 pm #1377434
    Marti
    Participant

    And it does. Contacted the author as well, but no interest to help there.

    February 19, 2017 at 10:17 pm #1377644
    Rad
    Moderator

    Hi there,

    Would you mind providing the login credentials?

    Thanks!

    February 25, 2017 at 6:14 am #1385320
    Marti
    Participant

    Never mind, I switched to another plugin and that one works like a charm.
    I didn’t feel comfortable using this plugin anymore; too worried it might not function properly.

    February 25, 2017 at 6:17 am #1385325
    Christopher
    Moderator

    Let us know if you have further questions.

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