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  • January 4, 2017 at 12:18 am #1315326
    pdopchev
    Participant

    Hi guys,

    Just noticed that the lightbox on mobile is not displaying the images correctly – it shows only part of them. Any idea how to fix that?

    link:http://www.enjoycrestedbutte.com/the-crested-butte-snow-report/

    January 4, 2017 at 5:04 am #1315555
    Christian
    Moderator

    Hey there,

    Would you mind providing us with WordPress Admin username / password so we can take a closer look?

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 4, 2017 at 8:08 am #1315737
    pdopchev
    Participant
    This reply has been marked as private.
    January 4, 2017 at 11:47 am #1316109
    Rupok
    Member

    Hi there,

    Thanks for updating. I have checked and it seems showing fine on my end. Check the attachment.

    Cheers!

    January 4, 2017 at 3:10 pm #1316386
    pdopchev
    Participant

    Are you checking in with the browser modes for different screen sizes? If so, it does display okay there but not when you actually open the page on a mobile phone… The screen grab was from a mobile device.

    January 4, 2017 at 11:12 pm #1316910
    Rupok
    Member

    Hi there,

    Thanks for writing back. I am actually using real mobile device to check. Find the full attachment now.

    Cheers!

    January 5, 2017 at 10:27 pm #1318380
    pdopchev
    Participant

    Hm, this is strange. Just checked it on two phones and it is still distorted [iPhone using safari and google chrome]

    January 6, 2017 at 12:48 am #1318481
    Rupok
    Member

    Hi there,

    Sorry to hear that you are still facing this while it’s fine on our end. Can you check on some Android device then we’ll know there might be some issue with iOS and let the plugin developer know about that?

    Cheers!

    January 6, 2017 at 10:33 am #1318984
    pdopchev
    Participant

    It displays fine on Samsung so the issue seems to be on iOS…

    January 6, 2017 at 8:36 pm #1319711
    Rad
    Moderator

    Hi there,

    It’s not just on iOS, I can replicate it on desktop’s browser (mobile simulation). It appears that the lightbox is displaying the desktop lightbox instead of mobile lightbox.

    I’ll forward this for further checking since it’s related to the lightbox library bundled to the 3rd party plugin. For the meantime, you can disable the lightbox and use 3rd party lightbox.

    Thanks!

    January 7, 2017 at 8:58 am #1320151
    pdopchev
    Participant

    Thank you! Will keep an eye for a fix in the near future…

    January 7, 2017 at 8:04 pm #1320688
    Rue Nel
    Moderator

    You’re welcome!
    If you need anything else we can help you with, don’t hesitate to open another thread.

    January 15, 2017 at 9:45 pm #1331422
    pdopchev
    Participant

    Hi, just noticed there was an update for the plugin but after applying it the issue still persists. Do you guys have any info on whether or not the author is working on a fix?

    January 16, 2017 at 2:44 am #1331665
    Rad
    Moderator

    Hi there,

    We can’t tell, we as supports have no direct contact with the author, but I checked and it’s still marked on our list which means it still ongoing.

    Thanks!

    March 14, 2017 at 9:32 am #1406453
    pdopchev
    Participant

    Hi guys,

    Just checking, if you know of the above issue being resolved? It seems like Envira gallery was updated but the current release is not currently available through Theme X…

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