[Jenia WParticipant]

Hi X support team,
Happy New Year!!!

Thank you for creating such a great theme.

I have recently finished the site using your theme, and it all looked and worked great on desktop, but when I started to check it on different mobile devices I noticed that the video that I embeded from YouTube is not showing up on smart phones and tablets. It just shows an empty container border and no video or video controls are shown.
But it works just fine on desktop, even when I try to resize the window size to simulate mobile view.

Here is my code:
[x_video_embed type=”16:9″]<iframe src=”https://www.youtube.com/v/zFQFtIh_4yE?fs=1&hl=en_US” width=”600px” height=”350px”></iframe>[/x_video_embed]

Here is the url of the page that has the video: http://pearlbellevue.com/about-us/

I’m using WordPress 4.0.1 and Renew 1.0.0 that I downloaded in nov 2014.

Thank you for you help,

Jenia

[FriechModerator]

Hi jenia,

Thank you for writing in! Please make sure when pasting an code (<iframe>) you’re on text tab view.

Let us know how it goes, Cheers!

[Jenia WParticipant]

Hi Support,

Yes I made sure I was in the Text tab view when I was pasting the code.
It’s not working.

Thanks

[Paul RModerator]

Hi Jenia,

Can you try the code below, you can add it under Custom > Javascripts in the Customizer.

jQuery(function($) {
    $('iframe').each(function(){       
        $(this).attr("wmode","transparent");
    });
});

Hope that helps.

[Jenia WParticipant]

Thank you, but that didn’t change anything…

[FriechModerator]

Hi Jenia,

Thank you for writing in! upon investigating your shortcode the possible property that causing the video not to play is src="http://www.youtube.com/watch?v=i0zKeMRTgmE" because when I try to change the source video to src="//www.youtube.com/embed/kZjPV_l8RBg" the video is playing perfectly on my phone.
I guess the problem here is the video itself. Could you please re-upload the video in .wmv format? and see if it works.

Let us know how it goes, Cheers!

[Jenia WParticipant]

Thank you so much, that was it!
I had the wrong code embeded (from “share” tab instead of “embed” tab on YouTube site). My apologies.
It works perfectly now.

Thanks for your help!

[ChristianModerator]

You’re welcome Jenia.

[nynextekParticipant]

Hello. I am having a similar problem. I am using the proper embed code. The video plays properly on my laptop and my samsung galaxy android tablet but it does not play on my samsung galaxy s3 phone. I’ve tried multiple browsers to see if it was a browser issue but that did not help. I also placed the code you suggested in this thread into the custom CSS as suggested but that did not help either. I’d appreciate it if you could take a look and hopefully come up with a suggestion.

http://walklikeus.com/walk/2015/01/28/manolo-rose-run-ricky-run/

[ZeshanMember]

Hi there,

Thanks for writing in!

I have tested your website on an android device, it’s working just fine for me. Would you mind providing us with the screenshots of the issue you are seeing on your mobile so that we can take a closer look to the issue?

Thanks!

[nynextekParticipant]

Hello. I didn’t change anything but tried it again and it is working properly now. Perhaps it was an issue with YouTube. Thank you for the quick reply though!

[AlexanderKeymaster]

Ok great! Thanks for letting us know!

[Author]

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