[theboytangentParticipant]

Hello

Everything was fine with Cornerstone until yesterday when I’ve been getting the spinning “buffer” symbol on most (90%) of the elements.

I’ve gone through loads of the Knowledge Base & forum threads and have still not managed to get to the bottom of it. I increased the php memory_limit to 1024M when I first installed and Cornerstone was working like a dream.

I’ve also deactivated then reactivated all the plugins to see if that would help but no.

The closest thread that I’ve come across with the same experience as me is this one https://community.theme.co/forums/topic/elements-appear-to-buffer-and-prevent-cornerstone-preview-help-needed/

I have since deleted the Contact Form 7 plugin as I thought that might be the culprit but the buffering is still going on.

FYI I’m using the following:-
WordPress – 4.6.1
X – Child Theme – Version 1.0.0
X – Version 4.6.4
Cornerstone – Version 1.3.3

Please help as I’m going round in circles… 🙁

[JoaoModerator]

Hi There,

Would mind adding this in your wp-config.php located at the root directory of your site.

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Here you have a video tutorial in any case:

Let us know how it goes.

If that does not work, please provide your WP Admin Credentials in a private reply.

Thanks

Joao

[theboytangentParticipant]

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[Rue NelModerator]

Hello Matt,

Thanks providing the information. I’d recommend that you clear your caching plugin, and disable it during development. This can cause Customizer changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

And you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.

[theboytangentParticipant]

Hi Rue Nel

Thanks for getting back. I did actually try what you suggested about removing the cache and deactivating plugins prior to posting this thread but unfortunately it did not make any difference.

I have since tried again but again it does not seem to make any difference.

I’ve checked the Memory Usage and as you can see from the attached image, there does not appear to be any issues there as only 6% of the allocated 512MB is being used.

I’m at a loss as to what might be the problem. Did you find anything in the backend using my Admin login details?

Cheers, Matt

[ChristopherModerator]

Hi there,

Please contact your host provider and ask them to increase php memory limit.

Hope it helps.

[theboytangentParticipant]

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[RadModerator]

Hi there,

Thanks for the information. Would you mind providing your FTP login credentials as well? Maybe I could pick up something from its log files. The issue is random on my end, the affected elements vary.

Thanks!

[theboytangentParticipant]

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[JackKeymaster]

Hi Matt,

Thanks for the additional details. Nothing is showing up with the logs or with WP_DEBUG.

As this wasn’t happening on the 19th and started on the 20th. Can you remember what the last edit done to the site was?

As I see a lot of your page has custom HTML within elements, can you double check everything is closed properly. i.e, closing break lines, tables, rows etc and that you aren’t missing any quotes ” as this could also effect the output in the Cornerstone editor.

Thanks!

[theboytangentParticipant]

Very strange.

I did most of the bottom half of the test page prior to the 20th – I have been through all the elements and any with HTML appear to be in order. I even deleted them (before bringing them back) to see if that would highlight any culprits. Alas no.

Not sure what else to do. 🙁

Thanks for all your help in the meantime.

Cheers

Matt

[Rue NelModerator]

Hello Matt,

Could you please deactivate other 3rd party plugins first? We only X theme and Cornerstone, we can check what could be the issue or there might be a script coming from 3rd party plugin that caused this. It would also be nice we we could test Cornerstone and the Twenty Sixteen theme if the issue would still exists.

Hope this make sense.

[theboytangentParticipant]

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[ChristianModerator]

Hey there,

This seems like an issue with poor web host performance. I’ve created a test page here http://cineds.com/2017/x-support-test/ and it took several page reloads for the text preview to display. Can you give us cPanel or your web host’s control panel access? It would be best to try out good hosts such as managed WordPress hosts though.

Thanks.

[theboytangentParticipant]

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