[mariogarcia1Participant]

Hi Support,

I have updated my theme today before i started to make some changes and i now cant make any changes to elements via visual editor and the pencil button. When i click on the pencil button it highlights as normal but it it wont do anything or allow any changes.

Hope you can help.

Kind Regards

Mario

[RupokMember]

Hi Mario,

Thanks for writing in! Make sure all plugins are updated. You can check the latest versions from our changelog – https://theme.co/changelog/

Also you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still face any issue, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[mariogarcia1Participant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for the very detailed information. Can you confirm that you are fully updated? (Theme and Plugins).
Please make sure that you are up to date. Most of the time, out dated theme and plugins may create issues in your site. Our latest versions are:
X Theme: 4.1
Cornerstone: 1.0.6
Visual Composer: 4.7
Revolution slider: 5.0.6

You can find the latest version numbers here: (http://theme.co/x/member/changelog/) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

Once everything is updated, since you have installed a caching plugin, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Thank you.

[mariogarcia1Participant]

Hi Support,

I have done all that already before coming to you, as I have stated in my previous messages.

I was asked to provide login so you could check it for me, as I have tried everything else, and I have followed all the previous support requests & instructions. Please can you check as a previous support team said you would before I end up with another wasted day without sorting this out. This seems to have happend since I updated to 4.1.0 as I could edit before then.

Thank you.

Mario

[RadModerator]

Hi Mario,

Have you recently updated to WordPress 4.3? Looks like there is issue with your wordpress’s jquery library.

Check this, http://stackoverflow.com/questions/28322636/synchronous-xmlhttprequest-warning-and-script

That’s the warning I’m currently getting from your site. Basically, all plugins relies on jquery library.

Added this somehow made it work, but still buggy as the visual composer window appears at the very bottom.

jQuery.ajaxPrefilter(function( options, originalOptions, jqXHR ) {
    options.async = true;
});

Our demo and my setup still uses jQuery 1.11.2, and your setup uses 1.11.3, I’m not sure what differences they have. But maybe re-installation may help?

Thanks and let me know. This is really weird and I’m not getting these issue on any of my installation.

And if you still have the old copy of Visual composer plugin, then please try installing it back again. I’d like to test it.

For the meantime, please update your cornerstone to 1.0.6.

Thanks!

[mariogarcia1Participant]

Hi Support,

Thanks for the reply.

I have looked to see to update the version of cornerstone to 1.0.6 but i cant find a more upto date version. How would i do that?

In respect of visual composer the only version i have is ver 4.5.2 will this be ok or can you direct me to a better place to get a more recent update than 1.0.4? I have added it and it seems to work, but obviously its hunting for an update. Is it worth reporting this to anyone connected to Visual Composer as an issue?

Kind Regards

Mario

[John EzraMember]

Hi there,

Thanks for updating the thread! You need to remove Cornerstone and make sure you have the latest X installed (v4.1). Then once Cornerstone is gone, you can reinstall it via X Addons > Extensions and it will install the latest 1.0.6. If you need to manually install Cornerstone after X is updated to the latest, you can access the plugin from this folder.

/wp-content/themes/x/framework/plugins

Our bundled versions of VC and Rev Slider are also in that folder. So if you need to install those you can download those zip files and either FTP the plugins to /wp-content/plugins or use the WordPress Plugin installer to upload them.

Note: There is also and x-shortcodes.zip file in the /wp-content/themes/x/framework/plugins folder. You are not to install this. This was included in case there was a reason for users not to update X to 4+. If you still have x-shortcodes from a prior version of X please deactivate and delete it.

Hope this helps – thanks!

[mariogarcia1Participant]

Hi Support,

Many thanks for that, i have now installed the 1.0.6 thanks for the tip. Can you explain further this part of your message?

Note: There is also and x-shortcodes.zip file in the /wp-content/themes/x/framework/plugins folder. You are not to install this. This was included in case there was a reason for users not to update X to 4+. If you still have x-shortcodes from a prior version of X please deactivate and delete it.

Is it worth notifying visual composer of the issues that i have had with this or do you think its likely that the next update will fix it?

Kind Regards

Mario

[Nabeel AModerator]

Hi again,

Now that Cornerstone is being used, it will provide X with that same functionality and so much more. This preserves data portability and is consistent with WordPress standards. Once Cornerstone is installed and you are using X v4.0.0 or later, you can safely deactivate and delete X – Shortcodes.

We’ll forward the issue to our development team, hopefully it will be fixed in the future release of X.

Thanks for understanding. Take Care!

[Author]

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