[PierreMeulParticipant]

A strange thing is happening to my them since this morning.
As you can see in the attached snapshot I now have 2 scroll bars and which also create a top down one.

Where should I look to avoid this?

[ChristopherModerator]

Hi there,

Please add the following code in Customize -> Custom -> CSS :

body{
overflow:hidden;
}

Hope it helps.

[PierreMeulParticipant]

Still there …

[Paul RModerator]

Hi,

Can you provide us your site url.

Thanks

[PierreMeulParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

Please clear cache and test again as I don’t see double scroll bars in your site. Please check the attachment.

Thanks.

[PierreMeulParticipant]

OK, I cleared the cache in Firefox but still have the problem!

But then I checked with Safari and I could not see it…?

Not sure what is causing it but I was not planning to test the different browser to see the site 😉

[ChristopherModerator]

Hi there,

I just tested your site in FireFox v 43.0.1, still unable to replicate the issue.

If you have access to another device please check your site with it or let us know how we can replicate the issue.

Thanks.

[PierreMeulParticipant]

You are right, I tested on one Dell PC with IE, on my Iphone 6 and none have the problem. SO it is only Firefox 43.0.2 on my MacBook Pro ;-( and that is the one I use to build the site and If I have the problem it means others may have too…

Any idea what I should look at, there must be a reason why this is reacting like that…? Or am i not seeing the obvious stupid thing which might be…

[PierreMeulParticipant]

I googled a bit and see that I am not the only one have that problem and people are saying there is something to do on the theme to avoid it under Firefox.

[PierreMeulParticipant]

And I just noticed that it is not showing when I am editing a page under Cornerstone. Not sure if this gives you a clue on what I should be adding or change…

[Paul RModerator]

Hi,

I was able to replicate this on my end.

It is only visible when you are login as admin.

To fix it, you can add this under Custom > CSS in the Customizer.

body {
    overflow:hidden !important;
}

Hope that helps.

[PierreMeulParticipant]

Good job! And yes I got rid of a second scroll bar but …

Whie I had 2 scrolls bars, one with the normal small cursor and another one with a full page height cursor, I now see only a full hight page cursor and this locks my page (I can’t scroll through it now).

Will leave it like that for you to see (as admin).

[ZeshanMember]

Hi Pierre,

Please refer to your other thread: https://community.theme.co/forums/topic/page-scrolling-problem/ It seems the issue was related to the 3rd party plugin you are using for translation. It seems you have enabled that plugin again. As double scrollbar issue is related to the 3rd party plugin, regretfully, we cannot provide support for it as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding. Take care!

[PierreMeulParticipant]

You are right that is definitely that plugin causing the problem. I had activated again for the developer to check it but will inform him to activate only in order to have a look otherwise it compromises my work and your support. Thx.

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