[Dave JParticipant]

Word Press 4.1.1
X Theme 3.2.2 (running with a Child Theme I installed earlier this evening).
X- Shortcodes 3.0.4
Visual Composer 4.1.2 (can’t figure out how to update this or even if I need to update it)
Website: http://www.ntxgaming.com/home (This is not live yet. If you go to http://www.ntxgaming.com you will see the current old nasty non-word press site).

I was moving along thinking everything was great looking at my site in Chrome and on my phone and Ipad. Today I showed my partially done site to a potential client. He brought it up in IE and not so good. The home page, the service area page and the book us page all have issues. The text has slid down the page (only 1 column on the home page). I have been looking, but I cannot find the answer. I recreated it on my PV with IE11 (not sure what version my potential client was running).

Thank you in advance for your help.

[ChristopherModerator]

Hi there,

Please update Visual Composer to make sure there is no incompatibility issue.

Since you use x promo shortcode and didn’t add image in there so there is empty area.

Please add the following CSS under Customize -> Custom -> CSS :

.page-id-6691 .x-promo-image-wrap,.page-id-7601 .x-promo-image-wrap{
display:none;
}

For home page add class name like my-class to promo shortcode which doesn’t have image and use this CSS :

.my-class .x-promo-image-wrap{
display:none;
}

Hope it helps.

[Dave JParticipant]

How do I update visual composer? Every time I try to do it from the plugin area, it fails. Are there some instructions somewhere?

Thank you.

[Paul RModerator]

Hi Dave,

You can follow these steps in updating plugin
1. Login to your ftp using filezilla – https://filezilla-project.org/download.php?type=client (use your cpanel login details)
2. Navigate to /wp-content/themes/x/framework/plugins in remote site
3. Download js_composer.zip file by dragging the file into your local directory into your computer
4. Locate and Unzip js_composer.zip in your computer
5. Upload the unzip js_composer folder to wp-content/plugins in your remote site (you need to overwrite the existing file)

https://theme.co/x/member/kb/updating-your-theme-and-plugins/

Hope that helps.

[LeannaParticipant]

Hi, I just made my site live a few days ago and suddenly realized it’s not working in IE! Rev Slider, X icons, and none of my plugins are working. This means the site currently looks awful in IE and is basically nonfunctional so this is urgent. Please help. I have another thread but they haven’t done anything yet to help. It was working fine before I transferred it to the new root domain, however the web hosting says it isn’t a transfer issue since it’s working perfectly in Chrome and Firefox.
Issue is in IE 11, not sure of other IE versions.
Site: http://www.tellasia.org
Running X theme 4.3.4 with child and WordPress 4.4.2.
what I’ve tried so far: Dumped the cache. Deactivated all plugins except Cornerstone (because Cornerstone won’t deactivate) and Rev Slider but still the slider wouldn’t work so I don’t see how it can be a conflict with another plugin. I also deactivated Rev Slider and reactivated but it still won’t work in IE, nor will the x icons…
I would REALLY appreciate your help in this…
Login info to follow:

[LeannaParticipant]

This reply has been marked as private.

[LeannaParticipant]

I just met with my assistant and it’s working on her computer on IE 11. I then did a reset on my IE and it’s working now so it was something screwball with my IE just in my computer. Sorry to bother you all.

[ChristianModerator]

Hey Leanna,

Please clear your browser history.

Thanks.

[Author]

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