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  • May 2, 2016 at 12:43 pm #909463
    Marcel S
    Participant

    Hi,

    I have some trouble validating my development site.
    Already registered it in my licences and tried the API key from the production site but can’t get it going.
    Would like to update the theme first in the dev and then go for the production site.

    Thanks in advance
    Marcel

    May 2, 2016 at 3:32 pm #909735
    Rahul
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    May 3, 2016 at 1:28 am #910258
    Marcel S
    Participant
    This reply has been marked as private.
    May 3, 2016 at 6:42 am #910571
    Joao
    Moderator

    Hi Marcel,

    Your credentials above are incomplete we have just password for one of the urls and just user for the other. I have tried combining them and no success. Please provide us with complete credentials.

    Before doing that please try follow this steps considering you have previously registered X with a different sub-domain.

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account > Manage Licenses and revoke the license

    https://community.theme.co/my-account/

    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Let us know how it goes,

    Joao

    May 3, 2016 at 8:01 am #910669
    Marcel S
    Participant
    This reply has been marked as private.
    May 3, 2016 at 10:58 am #910972
    Christian
    Moderator

    Hey Marcel,

    I checked your dev site and both plugins (Soliloquy and Visual Composer) are up to date (see attachment). Please check.

    Please open a separate thread for your portfolio issue and give us FTP access also.

    Thanks.

    May 3, 2016 at 11:22 am #911005
    Marcel S
    Participant

    Thanks, I was able to update both plugins on both sites.

    May 3, 2016 at 2:57 pm #911368
    Joao
    Moderator

    Glad you fixed the issue.

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