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[mastanehnazarian]

I’m having a problem as the demos don’t complete initialisation. I’ve contacted my service provider, they increased my php and increased storage….any clues?

thanks,
url: http://www.rediscoverease.com

[Lely]

Hi There,

Please do resize screenshot and upload it again.
Which demo are you installing? Your site does have content already when I check. Please note that installing a demo will replace current settings. Did you intend to do this? If yes, we can try installing so we can check it for you where the error is coming from. Is that ok?

[mastanehnazarian]

I realise what the demo upload will override content,
Yes, please try from your end.
Please try to upload church demo.

[Christian]

Please give us access to your WordPress admin so we could test. Don’t forget to check set as private reply checkbox.

Thanks.

[mastanehnazarian]

This reply has been marked as private.

[Lely]

Hi There,

I did try to install Church demo and doesn’t go through. Here’s the error:
cURL error 28: Connection timed out after 10003 milliseconds
Please check in with your provider. You may send this message:
Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

Do let us know how this goes.

[mastanehnazarian]

Hi,
Thanks for your help. I’ve had my service provider check the state of things based on what you’ve said above and everything ‘seems’ to be ok.
I ask them to recreate the problem, and I don’t know what happens.
Not going so well. I just want to be able to use the ‘expanded demos’ that are part of the purchase and can’t seem to find how to solve this problem.
My server said:
I’ve got the same issue as before: cURL error 28: Connection timed out after 10005 milliseconds
We’ve tested your connection to community.theme.co server and it isn’t blocked.

I’m feeling VERY frustrated,
Hope you can help.

[Rad]

Hi there,

The CURL time limit configured on your account is just about 10seconds, it drops the connection if it exceeds the limit. Would you mind providing your FTP login credentials as well? I’ll try increasing the time limit in code level, if it’s not working then your hosting overrides it and they are the one that could only change it. They should able to unless they aren’t fully familiar with their own system.

Thanks.

[mastanehnazarian]

This reply has been marked as private.

[Rad]

Hi there,

Can’t connect to your FTP using the same username and hostname from the previous reply. Please check,

For the meantime, please add this code to your child theme’s functions.php

function wpdocs_extend_http_response_timeout( $timeout ) {
   return 300; // seconds default wordpress is 5
}

add_filter( 'http_response_timeout', 'wpdocs_http_response_timeout' );

Then edit thes files
\wp-content\themes\x\framework\functions\global\admin\addons\demo\class-x-demo-import-session.php
\wp-content\themes\x\framework\functions\global\admin\addons\demo\legacy\ajax-handler.php

And find this

$request = wp_remote_get( $demo_url );

and replace it with this

$request = wp_remote_get( $demo_url, array('timeout'=>300) );

And looks like you have existing content, please backup your site before importing your demo. It will overwrite any of your existing content.

Thanks!

[mastanehnazarian]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the credentials. We have tried everything and still the demo content is stuck at the initialization. I would highly recommend that you import the church demo content manually instead. I have attached the necessary files you need to import the church demo content.

First you must unzip the *.xml.zip file and the *.json.zip file. You will need to import the xml file in Tools > Import. The *.json file is the XCS file or the X customizer settings file. You will need to import this in the customizer manager which can be found in X Addons > Customizer Manager. The last zip file (you do not need to unzip this file) needs to be imported in Slider Revolution panel.

Hope this helps. Please let us know how it goes.

[mastanehnazarian]

I will try.
But, what if I want to change to another demo?
Why can’t I get what I actually paid for?

My sense is that your X theme is designed for people who are designers ONLY, unless we mere mortals buy into your other services at costs that just don’t make sense financially to non-designers.
I appreciate your support, but feel that X is here for designers only.

[Rue Nel]

Hello There,

Thanks for updating in! You can always use all the demo contents in X. The only problem is that your server has limit the curl time out which is why the import process in the backend use to install the demo contents is not working. If the curl time out will be solve, you can easily install any demo contents available in X Addons > Demo Contents. I would recommend that you ask assistance from your hosting provider and discuss this curl time out issue. Once this is resolve, we would be happy to assist you in anyway.

Thank you for your understanding.

[Author]

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