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  • March 1, 2017 at 10:39 am #1390516
    JesseJamesMalan
    Participant

    Hey there,

    I have tried everything I am able to try to get the Demo content to load. I keep getting the error message of it failing to upload.

    Please help?

    March 1, 2017 at 10:46 am #1390529
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    March 1, 2017 at 11:01 am #1390571
    JesseJamesMalan
    Participant
    This reply has been marked as private.
    March 1, 2017 at 1:12 pm #1390764
    JesseJamesMalan
    Participant

    It is able to download Integrity 1 without problem. But not the Agency Demo which I require.

    I have tried almost everything. Still no solution.

    March 1, 2017 at 3:26 pm #1390935
    Friech
    Moderator

    Hi There,

    Thank you for the credentials, but first please contact your hosting and confirm that your site can reach the following domain and is not block by any firewall.

    http://themeco-demo-content.s3.amazonaws.com

    http://demo.theme.co

    Thanks.

    March 2, 2017 at 1:14 am #1391494
    JesseJamesMalan
    Participant

    Hi,

    They have cleared all firewall blocks.

    Still can’t upload the agency demo theme.

    Regards,
    Jess

    March 2, 2017 at 3:07 am #1391585
    Rue Nel
    Moderator

    Hello Jess,

    Thanks for updating in! I am another staff checking on this issue. It appears that there is a CURL timed out in your site. To save you from trouble, I made some changes and I was able to import the Agency demo content in your site.

    Please check your site now.

    March 2, 2017 at 3:11 am #1391587
    JesseJamesMalan
    Participant

    It’s working. Perfect. Thank you:-)

    March 2, 2017 at 3:38 am #1391605
    Rue Nel
    Moderator

    You’re most welcome! We’re happy to help you out.
    If you need anything else we can help you with, don’t hesitate to open another thread.

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