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  • January 13, 2017 at 3:33 am #1328528
    jeppy
    Participant

    Re. the Demo Content window on the X Addons menu, when I try to select expanded demos in the dropdown box, it won’t let me select either option. The window remains blank. Also, when I click on setup demo content, it simply goes to a blank page. The padlock is green. Can you please suggest a solution.
    Thank you.

    January 13, 2017 at 4:54 am #1328595
    Paul R
    Moderator

    Hi,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 13, 2017 at 5:21 am #1328612
    josieromero
    Participant

    Can I please get some help with installing the “spa:” demo content? I’ve spent so much time trying to figure it out.. could you please look at it for me?

    I am sending my info as a private reply now

    January 13, 2017 at 5:25 am #1328614
    josieromero
    Participant
    This reply has been marked as private.
    January 13, 2017 at 7:05 am #1328700
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Please contact your hosting support and confirm the following.

    – Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

    Especially the PHP cURL as that is the common one that cause this issue.

    Let us know how it goes.

    Cheers!

    January 13, 2017 at 6:47 pm #1329415
    josieromero
    Participant
    This reply has been marked as private.
    January 13, 2017 at 7:01 pm #1329423
    jeppy
    Participant
    This reply has been marked as private.
    January 14, 2017 at 1:16 am #1329637
    Rad
    Moderator

    Hi there,

    Now this is the error

    “Invalid demo name.”

    It’s a common issue in Godaddy, and there is no way for us to manage their transients (data cache). Example, in transient manager, it’s supposed to be like this

    It’s where data are saved, even the demo listing data is there.

    But in GoDaddy, it’s looks like the attached screenshot. I’ve been suggesting to clear the transients too on other threads, but Godaddy says they already cleared the cache, but I’m not sure cleaning cache will also clean the transient. And I can’t confirm it, too limited in what I can do.

    Thanks!

    February 13, 2017 at 8:18 pm #1369873
    Crush
    Participant
    This reply has been marked as private.
    February 14, 2017 at 2:50 am #1370157
    Paul R
    Moderator

    Hi,

    Before anything else kindly update php to at least version 7

    Wordpress required versions.

    PHP version 7 or greater
    MySQL version 5.6 or greater OR MariaDB version 10.0 or greater

    Requirements

    Thanks

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