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  • March 12, 2017 at 12:01 pm #1403890
    route35media
    Participant

    Hi there, I recently deleted or moved some files around in CPanel while trying to upload the X-theme zip file (was given a “max size error” message while trying to upload it via WordPress dashboard) and no longer have access to my wp-admin page. Very new to all this .. please help! Thanks

    March 12, 2017 at 12:29 pm #1403901
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 12, 2017 at 2:42 pm #1403964
    route35media
    Participant
    This reply has been marked as private.
    March 12, 2017 at 2:43 pm #1403967
    route35media
    Participant
    This reply has been marked as private.
    March 12, 2017 at 3:29 pm #1403991
    route35media
    Participant
    This reply has been marked as private.
    March 12, 2017 at 9:45 pm #1404296
    Lely
    Moderator

    Hello There,

    Thank you for the credentials.
    Upon checking, I am able to login on your wordpress admin. I can see Streamline child theme is active. Regarding the error, Max size error, please check this link:http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/.

    To backup your entire website, login to your cpanel, Click Backup link under Files and then you can see the option to full backup. You may also check this guide:http://www.inmotionhosting.com/support/edu/cpanel/cpanel-file-manager/complete-cpanel-backup

    Hope this helps.

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