[nathtiekParticipant]

I have cleared all caches, tried different browsers, deactivated and reactivated the license, reset the XCS file. None of these have been able to solve my problem of Customizer not saving.

Please help.

My website is stewardship.sg

[DarshanaModerator]

Hi there,

Thanks for writing in! Could you please refer to our knowledge base article here to resolve any common issues (https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/).

If that doesn’t help, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[nathtiekParticipant]

This reply has been marked as private.

[nathtiekParticipant]

I solved the problem. It was the BuddyPress plugin.

FYI, the BuddyPress at your theme admin page is pointing to ver 2.6.0alpha. Please update the link to point us to the stable version. So much time wasted over this unnecessary problem.

[Paul RModerator]

Hi,

I have the same version installed on my test sites but could not replicate the issue on my end.

It could be a memory issue, try adding the code below in your wp-config.php file located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please add it before this line.

/* That’s all, stop editing! Happy blogging. */

Hope that helps.

[Author]

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