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Archive / Customizer won't save (only with footer changes)
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  • February 24, 2017 at 5:30 pm #1384778
    Steve S
    Participant

    This is strange. The customizer won’t save changes to my footer, yet will save changes to other areas (I tested making a change to the header and it worked fine).

    So I make the change and it shows up on my page (in the Customizer screen), i click “Save & Publish” and it says “Saved” at the top. But then when I check the site the changes aren’t made. And when I go back into the customizer the changes aren’t there either.

    I’ve tried clearing the cache and have deactivated all plug ins except those I need to run the site (that came from you plus Askimet, MailChimp and Yoast SEO).

    Any suggestions? Right now I’m simply trying to change the copyright year I have in the footer.

    The site is PeposeVision.com.

    Thanks.

    February 24, 2017 at 10:15 pm #1385075
    Prasant Rai
    Moderator

    Hello Steve,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 25, 2017 at 4:39 pm #1385681
    Steve S
    Participant
    This reply has been marked as private.
    February 25, 2017 at 11:54 pm #1385923
    Christopher
    Moderator

    Hi there,

    I changed Scroll top anchor position to left and saved customizer successfully. Please check and confirm me or let us know how we can replicate the issue.

    Thanks.

    February 26, 2017 at 11:12 am #1386283
    Steve S
    Participant
    This reply has been marked as private.
    February 26, 2017 at 11:29 am #1386304
    Thai
    Moderator

    Hi There,

    I changed the footer content to this:

    <a href="http://www.peposevision.com"><img src="http://peposevision.com/wp-content/uploads/2014/04/PVI-logo-.jpg" alt="HTML5 Icon" style="width:211px;height:38px"></a>
<br>
<font size="1.5">Pepose Vision Institute © 2016</font>
</br>
<span id="siteseal"><script type="text/javascript" src="https://seal.godaddy.com/getSeal?sealID=pywiIvlZ8LYWh04pIWra2mcxK4fPQVLx8rqAjHSpTqeqWkVYXsQfKibLaNBM"></script></span>

    Everything should be fine now.

    Cheers!

    February 26, 2017 at 4:02 pm #1386461
    Steve S
    Participant

    Not sure what you did but it works. Thank you.

    February 26, 2017 at 4:10 pm #1386467
    Steve S
    Participant

    Not to keep bugging you, but do you have any idea why the SSL seal from Go Daddy won’t show up? I’ve even tried pasting in the code from another site running X where it does work and it still doesn’t show.

    Thanks again.

    February 26, 2017 at 9:11 pm #1386741
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! The seal code must be incorrect. Please make sure that it is correct. Please do check the seal code again. For further help, please check this: https://godaddy.com/help/add-an-ssl-site-seal-to-my-site-4073

    Hope this helps.

    March 2, 2017 at 7:55 am #1391817
    Steve S
    Participant

    Thanks for your help. All is working.

    March 2, 2017 at 8:21 am #1391850
    Joao
    Moderator

    Glad to hear it

    Cheers

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