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[Peter Fae]

Hey. Something just started happening. I don’t know why. The only thing i’ve changed is adding this to my child functions

//Hide categories from WordPress category widget
function exclude_widget_categories($args){
$exclude = “279,2,3,4”;
$args[“exclude”] = $exclude;
return $args;
}
add_filter(“widget_categories_args”,”exclude_widget_categories”);

Which should not affect the Customizer as far as I know. Yet right now, it’s taking forever to load and is not showing a preview.

https://cl.ly/0M45091U1u40

help?

[Joao]

Hi There

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[Peter Fae]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the information. Regretfully we cannot edit the child theme’s functions.php file in the WP dashboard. We would prefer the ftp details instead. Most of the time, a blank customizer screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the customizer screen, you should have some error output describing the issue in more detail.

Please let us know how it goes.

[Author]

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