-
Posts
-
OK, so I’m a brand new user. fresh install. haven’t toyed with anything other than setting up Icon 7 demo content. I am creating the website using localhost. Fresh install of everything, so it’s all up to date (wp, theme, plugins).
When I go to the customizer, it shows everything in the menu to the left. When I click on any of the menu items (stack, icon, etc) it loads a blank customizer submenu (see attached image).
I did the basic troubleshooting – added “php_value memory_limit 512M” to the .htaccess, disabling plugins, deactivating/reactivating the theme.
Thoughts? The theme looks amazing, and I can’t wait to play with it, but hit this snag before I even started! Thanks!
Jesse
Hi there,
Please check this article : https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/
Hope it helps.
I had already done everything in that article. however without doing anything else, it’s all of the sudden working. Thanks Christopher.
Jesse
Ok, so I’ve edited the header tab in the customizer, saved, all was well until i refreshed and went back to the customizer. same problem as before…
Hi there,
Since you’re working on localhost we’re not able to investigate the issue. Let try this, please export customize settings under X addons menu and reset it as this may fix the issue.
If it doesn’t help, please upload your site in a temporary domain and provide us with URL and login credentials.
Thanks.
- <script> jQuery(function($){ $("#no-reply-987245 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>
