-
Posts
-
I’ve gone through all the suggested fixes and nothing is working.
I’m using the the Integrity Light Child Theme and have determined that when I switch to the Dark child theme or the X parent theme then the Customizer Preview shows. So, I think it’s a problem with the Integrity Light Child theme. I deleted it, reinstalled and it still doesn’t work. I just downloaded the child themes from your website today, so I know I’m using the latest version.Please help.
Thanks.
Hi Jonathan,
May I know the versions of the applications you use? WordPress, plugins, X theme.
Have you already checked this: http://theme.co/x/member/kb/solutions-to-potential-setup-issues-customizer/
Thanks!
Yes, I’ve checked out that link and tried it all.
I’m using the latest version of WP, plugins and X theme – everything is up to date.Hi Jonathan,
There are 2 likely scenerios here.
1. Server related. Usually this means unavailable memory. This is covered in the article linked above, but to provide some more info:
Each active plugin will use a chunk of memory, and if you have too many active you’ll eventually run out during a page request. You can try increasing the memory by following these instructions: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
If that doesn’t work, you may need to contact your host about it.
If you want to get a idea for how much memory is being used, you can install this plugin: https://wordpress.org/plugins/debug-bar/
2. Environment Related. Usually this means there’s something else running that directly conflicts with X somehow.
You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
I did contact my host and they said my memory is already at 512. I did the plugin conflict test as well.
What about the fact that the Customizer preview works when I activate the Integrity Dark theme, but not the Integrity Light theme. Isn’t that strange?
Hi Jonathan,
I’ts really weird! Child theme is just an empty shell, where your future customization will take place. Could you provide a login then? Maybe I could find out what is wrong.
Thank you.
This reply has been marked as private.Hey Jonathan,
We visited your admin login page and this is what we get http://prntscr.com/3h7ycj. Please check.
Thanks.
This reply has been marked as private.Hi Jonathan,
I’m seeing this error when checking the console with Customizer open:
POST http://yourdomain.com/ 403 (Forbidden)This is a permission error, which usually means the server isn’t configured correctly for WordPress.
Have you made any modifications to WordPress directly? Or have you customized your .htaccess file?
Hi,
I do have BulletProof Security and W3 Total Cache active which modifies the .htaccess file, but I deactivate all the plugins and it still didn’t work.Also, the Customizer Preview works just fine when I activate the Integrity Dark Child Theme. It’s just the Integrity Light Child theme that’s giving me problems – which is really weird. I tried a fresh install of the Light child theme as well.
Hey Jonathan,
That is weird. Please try to backup your .htaccess file then delete all of its contents. WordPress will write the defaults again. See if it works.
Hope that helps. 🙂
I tried that and Live Preview still only works for the Dark Theme, but not the Light.
Hey Jonathan,
Upon checking your site, we get a 404 again. There might be a problem with the server.
Please check. Thanks.
I finally figured it out. It was the GA javascript that I had in the Javascript box. I had included the <script></script> tags, and that was preventing the live preview from showing.
