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[dayanastockdale]

The customizer for my site dayanastockdale.com is not working. Nothing shows up on the left hand side.

[Prasant Rai]

Hello Dayana,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[dayanastockdale]

This reply has been marked as private.

[Rupok]

Hi there,

Thanks for writing back! You can try connecting to your root WordPress directory via FTP and open the file wp-config.php and add following at the bottom:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Note that if your host limit the memory on server then it might not work. In that case ask your hosting provider to increase PHP memory limit.

You can find more information on http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP.

If the issue still persist, you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

[dayanastockdale]

This reply has been marked as private.

[Jade]

Hi Dayana,

There are some instances the the Customizer does not load and most of the time, the issue is caused by what Rupok has mentioned in his response.

Kindly try his suggestions and let us know if you are still having the issue.

[Author]

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