[stephenw8010Participant]

When I make changes in customizer, it does not update the file….please help

[Prasant RaiModerator]

Hello Stephen,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[stephenw8010Participant]

This reply has been marked as private.

[stephenw8010Participant]

This reply has been marked as private.

[Paul RModerator]

Hi,

Can you provide us your wordpress login url.

/wp-admin or /wp-login.php doesn’t seem to work.

Thanks

[stephenw8010Participant]

This reply has been marked as private.

[LelyModerator]

Hi There,

Thank you for the URL.
I can see that you have a lot of active plugins. You could try testing for a plugin conflict first. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Do let us know how this goes.

Always,
X

[Author]

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