Navigation
Archive / Customizer has stopped working
This is archived content. Visit our new forum.

Tagged: 

1 2
  • Author
    Posts
  • April 8, 2016 at 6:14 pm #873465
    Jennifer P
    Participant

    Hi,

    When I go to Customizer, it is no longer showing the WYSIWYG display. All I’m getting is the little spinning dial and the sidebar. I increased the PHP memory limit to 512M as I found in the knowledge base and that did not resolve the issue. I also deactivated some plug-ins that I had installed since I last used the customizer. None of those seem to be the issue either.

    Are there any other steps I can take to revive the customizer?

    April 8, 2016 at 6:15 pm #873466
    Jennifer P
    Participant

    I wish I could edit the above. I have updated to the latest version of X and Cornerstone and the latest of WordPress as well.

    April 9, 2016 at 5:26 am #873962
    Rue Nel
    Moderator

    Hello Jennifer,

    Thanks for writing in! A loading screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

    When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

    Please let us know how it goes.

    April 9, 2016 at 10:49 pm #874757
    Jennifer P
    Participant

    Okay, this is what shows up on the screen now (see attached screen shot).

    April 9, 2016 at 10:49 pm #874759
    Jennifer P
    Participant

    Also, I tried deleting the theme and extensions and reinstalling the theme. Still had the same issue.

    April 10, 2016 at 7:05 am #875101
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 10, 2016 at 11:39 am #875319
    Jennifer P
    Participant
    This reply has been marked as private.
    April 10, 2016 at 11:40 am #875322
    Jennifer P
    Participant
    This reply has been marked as private.
    April 10, 2016 at 10:54 pm #875859
    Rue Nel
    Moderator

    Hello Jennifer,

    Upon checking your site, I found out that you are still using the older version of X. Please make sure that you are update to date.

    Our latest versions are:
    X Theme: 4.4.1
    Cornerstone: 1.2.3

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Please let us know how it goes.

    April 11, 2016 at 12:09 pm #876802
    Jennifer P
    Participant

    I am running those versions. When I deleted the version I had before (which was also the updated version), I went ahead and downloaded a fresh copy and installed it. The X page says 4.4.1 and the Cornerstone page says 1.2.3.

    April 11, 2016 at 12:25 pm #876846
    Jennifer P
    Participant

    I just tried deleting the theme, clearing my cache, downloading a fresh copy and installing. I’m still getting the same errors I was getting before (see my screenshot above). And the customizer isn’t working.

    Here are the errors copy/pasted:

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 126

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 126

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 126

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 126

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 195

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 195

    Notice: Undefined variable: output in /home/clanapps/public_html/qboxmonthly.com/wp-content/themes/x/framework/functions/global/admin/thumbnails/width.php on line 195

    April 11, 2016 at 11:18 pm #877598
    Lely
    Moderator

    Hi Jennifer,

    I am getting this error on the customizer:
    x-customizer-controls.min.js?ver=4.4.1:1 Uncaught TypeError: Cannot read property 'toLowerCase' of undefined. Would you mind deactivating all plugins and removing all custom codes so we can see where it is coming from? Then do update us after this.

    April 12, 2016 at 1:21 am #877722
    Jennifer P
    Participant

    Okay, after deactivating all the plugins, it looks like my Safe Redirect Manager is causing the problem. Do you know of any other redirect plugins that are compatible with X theme. I’d like to redirect to a temp page while the site is being built. I currently have that set up in a separate directory (www.qboxmonthly.com/temp/).

    April 12, 2016 at 8:20 am #878258
    Paul R
    Moderator

    Hi Jennifer,

    You can try this instead.

    Redirection

    Hope that helps

    April 12, 2016 at 11:19 am #878574
    Jennifer P
    Participant

    Nope, that one doesn’t want to play nice either. Any other suggestions?

  • Author
    Posts
1 2
  • <script> jQuery(function($){ $("#no-reply-873465 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>