[spacebunyipParticipant]

Hello,

I am trying to update the custom css via the Customizer and they are not saving.
I make a change, hit Save & Publish.
Preview in the Customizer looks correct.
Close the Customizer.
No change occurs on the front end and when I relaunch the Customizer, the code has reverted to what it was before.

http://kettleyarnco.co.uk/wordpress
Wordpress V.4.0
X theme version 2.6
Shortcode plugin v.2.5

Any help would be appreciated.

[RubinKeymaster]

Hey There,

There could be several things that can cause a behavior like this. I would recommend deactivating all plugins that do not ship with our theme and see if it then saves the custom CSS, if yes then one of your plugins is interfering with our theme and once you’ve figured out which one we can start troubleshooting this step by step.

Let me know once you’ve done that.

[spacebunyipParticipant]

Hi,

Have gone through and deactivated all the plugins, then reactivated one by one.
The problem pluging is Jetpack by WordPress.com. Was hoping to use this plugin as the site we are currently building was previously a wordpress.com website.
Any thoughts on how too make them work together.

[RadModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

It will be best if the admin account that you will provide has right to enable/disable jetpack modules.

Thanks.

[Stephen BParticipant]

I had the same problem and deactivated “NextGEN Gallery by Photocrati Media”.

Thanks for all the great advice. Having a lot of fun learning about creating websites.

[ChristianModerator]

You’re welcome Stephen.

[spacebunyipParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi Spacebun,

Unfortunately, the given WordPress credentials are invalid (see: http://prntscr.com/4z7nlh). Would you mind confirming again and providing us with correct WordPress credentials?

Thanks!

[spacebunyipParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi Spacebunyip,

We’re investigating the issue. Could you try deactivating Jetpack plugin and adding the styles and see if it works.

Regarding the WooCommerce image slider widget, would you mind providing us a little more details about the issue you are facing?

Thanks!

[spacebunyipParticipant]

This reply has been marked as private.

[Kosher KMember]

Hi There,

Upong checking on your site,

I can see an error in the Dashboard

Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 1245184 bytes) in

Would you mind asking your hosting provider to increase the memory limit of your server, or you can try adding this code below in your .htaccess file located in root wordpress folder, (you need to access and edit this file via FTP)

<IfModule mod_php5.c>
php_value memory_limit 64M
</IfModule>

Please also be aware that if your host doesn’t allow you to modify php settings via .htaccess, your server will produce 503 server error, and removing that code from .htaccess will fix it,

Hope this helps,

Have a great day

[Author]

Posts