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[Huashan W]

Please the screenshot:
https://www.screencast.com/t/JErxD4VAb
The CSS editor does not open, it simply goes into a loop. Other things are also strange, e.g. the BLOG section is not displaying properly:
https://www.screencast.com/t/YV5fp3sR6

I have kept all plugins up to date. I know it is probably a setting on my site, but cannot locate the issue.

Thanks

[Nabeel A]

Hi there,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Huashan W]

This reply has been marked as private.

[Christopher]

Hi there,

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Hope it helps.

[Huashan W]

This reply has been marked as private.

[Christian]

Would you mind keeping all third party plugins deactivated while we investigate? It also looks like you have some customizations, please remove all your customization temporarily. If that is not possible, copy your site over to a staging server and give us access so we can investigate there.

Thanks.

[Huashan W]

This reply has been marked as private.

[Christopher]

Hi there,

Please remove google analytics code from customizer and provide us with FTP credentials.

Thanks.

[Huashan W]

This reply has been marked as private.

[Christopher]

This reply has been marked as private.

[Huashan W]

This reply has been marked as private.

[Lely]

Hello There,

Here’s the error coming fron dc-admin.js file from your child theme:

Uncaught TypeError: dc.processingTable.DataTable is not a function
    at Object.initDatatables (dc-admin.js:16)
    at Object.init (dc-admin.js:8)
    at HTMLDocument.<anonymous> (dc-admin.js:20)
    at i (load-scripts.php:2)
    at Object.fireWith [as resolveWith] (load-scripts.php:2)
    at Function.ready (load-scripts.php:2)
    at HTMLDocument.K (load-scripts.php:2)

I went ahead and commented the line of code that enqueue that dc-admin.js and the error is gone making the customizer working again. See attached screenshot. CSS editor is working properly. Since most pages are using jquery, when a jquery error occurs it will disrupt how it works. Regarding the JS custom code, please note that we have no control over that. Make sure it is working properly before adding it.

Hope this helps.

[Huashan W]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! The line can be found in your child theme’s functions.php file. You can easily see it when you go to Appearance > Editor and edit the functions.php file.

Hope this helps.

[Author]

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