[JVennard81Participant]

I am currently using wordpress multisite install and have activated X theme on my network. No matter which site I go to, I am not able to enter the customizer as I get a 403 error. I have searched and searched for a resolution but am unable to find something.

This is what I see when trying to enter Customizer with X theme:
http://screencast-o-matic.com/screenshots/pp/VIj/1478047242578-98321.png

Please help ASAP as I cannot customize any of my sites!

I am using the latest version of X theme, Cornerstone and WordPress. If I access the customizer from the admin dashboard, I do not get the 403 error, but nothing works. Just a blank screen on the right and no options on the left. This is what I see:
http://screencast-o-matic.com/screenshots/pp/VIj/1478047490263-88831.png

[JVennard81Participant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

If you are encountering a 403, 500, or 503 error when trying to view the Customizer, we have found that this is typically due to security settings or permissions errors with the server. For this particular situation, you will need to contact your hosting provider and ask them to ensure that your file permissions are set correctly. Additionally, this could be related to a ModSecurity rule being triggered due to a combination of keywords used in the core WordPress files for the Customizer. This should be able to be remedied by writing into the support team at your host and asking them to whitelist the ModSecurity rules on your domain.

For more information, check this link https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/

Hope that helps.

[JVennard81Participant]

I contacted Hostgator and they whitelisted the ModSecurity rules. But customizer is still only showing a blank screen as the picture depicts: https://s3.amazonaws.com/screenshots.screencast-o-matic.com/screenshot/pp/VIj/1478047490263-88831.png

[DarshanaModerator]

Hi there,

What’s your site URL? Also make sure that you’re running PHP version 5.6.0 or above to avoid incompatibility issues.

Also locate the following code in your wp-config.php file under the root of your WordPress installation.

define('WP_DEBUG', false);

Then change it as follows to enable errors massages.
define('WP_DEBUG', true);

Once you visit again your Customizer, you will see error messages related to that issue.

Let us know how it goes.
Thanks!

[JVennard81Participant]

I enabled debug errors to show and found a plugin issue with the Yoast Local SEO. I deactivated that plugin, received no debug errors, but customizer is still only showing blank screen: http://screencast-o-matic.com/screenshots/pp/VIj/1478111926399-93490.png

[FriechModerator]

Hi There,

We need to take a closer look, you provided a credentials above but it seems you forgot to provide the site URL.

Thank you.

[Author]

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