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[Rupok]

Hi there,

Thanks for writing back. Your site is test.tierramitica.com but all other pages and resources are under an IP 69.195.124.100/~tierram3/test

So I guess this inconsistency causing the issue to load the proper font files.

Cheers!

[Mitica]

That explains it, this is the only way I could get the test site up on a subdomain, so that is the way it is gonna be till we go live then. Thanks for clarifying!

[Friech]

Feel free to get in touch with us if this issue persist on the live domain.

Cheers!

[Mitica]

Hello team! In the last few days the font I put in has disappeared… I still see it on my computer, even though I refreshed and everything, but nobody else can see it anymore… Could you please verify what could have happened?

[Rad]

Hi there,

It’s due to cross domain issue, you can’t have one domain/URL load resources from another URL. Example,

This site http://test.tierramitica.com loads this font ftp://tierram3@69.195.124.100/public_html/test/wp-content/themes/x-child/Fonts/Chiller.eot, and it’s wrong.

The http://test.tierramitica.com should load the font from itself. Like //test.tierramitica.com/wp-content/themes/x-child/Fonts/Chiller.eot

I checked your site and confirmed this issue.

Thanks!

[Mitica]

Hello team!

So now we are live, and something very weird is happening. All of the titles I have chosen to be H1 are in chiller font for everybody else, except from my 2 computers. I have refreshed, got rid of cache, anything I could think of, this does not make any sense to me, because I see other titles in the chiller font: those I defined to be font-style: CHiller in the Style in Cornerstone. Can you please shed some light?

[Friech]

Hi There,

I can’t access the site, please confirm the given URL.

Thanks.

[Mitica]

Hello Friech,

We just went live, so the site is now tierramitica.com, the test no longer exists.
The situation is that the font only appears on some browsers..

Thank you!

[Friech]

Hi There,

Thank you for clarification, yes this is weird and most likely cause by a caching. I can confirm the site is loading the chiller font files from this directory /wp-content/themes/x-child/Fonts/ on my end both on Chrome and Firefox.

Would you mind deactivating the W3 total cache in the meantime and setting the cache to FALSE from the wp-config.php file.

Note: even if you have not declared the font-family: chiller; on your style.css file, it will work as long as this font is installed on the local machine.

Let us know how it goes.

Thanks.

[Mitica]

This reply has been marked as private.

[Rad]

Hi there,

I just checked and chiller font works okay on all of my browsers. Please try private browser just to make sure it will not display the cache. The issue is you applied font differently,

it’s supposed to be like this

font-family: 'Conv_Chiller', serif;

and not this

font-family: "Chiller";

Thanks!

[Mitica]

Hello Rad,

I used “Chiller” for the headlines of the body, because ‘Conv_Chiller’ was not working. But the headlines work fine from every browser as far as I can see also. What is not working from every browser is the menu and submenus. They all show as chiller on your end? I have two different Apple users here who both have the headlines in chiller font on their browser, but they have all the menus and submenus in Times new roman. And this looks really bad… What can I possibly do to make it work for them?

[Friech]

Hi There,

Yes, the menu and submenu are chiller on our end.

IE

But you should have use:

font-family: 'Conv_Chiller', serif;

instead of

font-family: "Chiller";

Because ‘Conv_Chiller’ is the one you declared on @font-face

Thanks.

[Mitica]

Hello team!

So because I was having these issues on my end with the chiller font not showing on Safari for unknown reasons, I did some research and found out that this font is not free for commercial use either, so in order to be rid of all the issues, I decided to get rid of it and choose a google font included with the theme.
Now the google font, we chose Gochi Hand for now, is showing up in Safari, but not in any chrome browser!
This is driving me pretty crazy, I know it is not your fault, but could you please check on your ends and see what could possibly be the reason? I did the change yesterday afternoon, and cleared every possible cache on every possible device, and today it still works on Safari but it still does not show up on Chrome, I really do not get it. The font showing in Chrome now is Times New Roman.
As said before, the url is http://www.tierramitica.com and my details are above in the thread.

Thank you so much for helping me!

[Rue Nel]

Hello There,

Thanks for updating in! You may have been experiencing just a caching issue. Please clear your site cache and plugin cache. Please also make sure that your server doesn’t have a caching feature so that you will see the latest updates you’ve made in your homepage. I would also recommend that you use Chrome’s incognito mode and test your site again.

Please let us know how it goes.

[Author]

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