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  • February 28, 2017 at 5:12 pm #1389332
    MediaDeskNM
    Participant

    Hello,

    When I try to edit custom css in the customizer, the box is unresponsive. It will not let me add text and I cannot see css that was previously added. Please help.

    February 28, 2017 at 5:13 pm #1389334
    MediaDeskNM
    Participant
    This reply has been marked as private.
    March 1, 2017 at 12:48 am #1389825
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Please do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    Cheers!

    March 1, 2017 at 10:24 am #1390490
    MediaDeskNM
    Participant

    Only have 1 third party plugin. The custom CSS box is still unresponsive when it is deactivated.

    Edit: seems like it’s only not working is Safari?

    March 1, 2017 at 11:46 am #1390659
    Rupok
    Member

    Hi there,

    I guess it’s related to your browser. We can check from our end. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

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